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Annual Report 2015

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Awards and Recognitions

RESPECTED ENTITIES IN THE COUNTRY AND THE WORLD HIGHLIGHT OUR EXPERTISE IN VARIOUS FIELDS, FROM THE APPRECIATION OF THE BRAND UP TO THE COMMITMENT TO SOCIOENVIRONMENTAL RESPONSIBILITY

We are listed, for the 4th consecutive year, in the portfolio of the Dow Jones Sustainability Index of the New York Stock Exchange. We were also chosen to integrate the new Dow Jones Emerging Markets Sustainability Index that monitors the performance of the top companies in terms of sustainability in 20 developing countries.

Since its launch and for the 11th consecutive year, we integrated the portfolio of the Corporate Sustainability Index (ISE) of BM&FBOVESPA.

We were also included for the 2nd time in the listing of US Ethisphere Institute, as one of the world’s most ethical companies. That listing highlights companies that “not only promote ethical standards and practices internally but go beyond the legal requirements of compliance.”

We were recognized by Top Employers Institute as a reference employer, which stands out for the attraction and retention of talents, as well as for the effective engagement of its employees to achieve the goals of the organization.

Confirming the effectiveness of the management of GHG emissions, we continued being mentioned in the Efficient Carbon Index (ICO2) of BM&FBOVESPA.

We occupied the 15th position (US$709 million) in the ranking of the Top 50 most valuable brands in Brazil in 2015, produced by company BrandAnalytics for IstoÉ Dinheiro magazine.

We occupied the 41st position (US$6.5 billion) in the world ranking of Top 500 banking brands 2015, developed by Brand Finance and published in The Banker magazine.

Our UniBB received international Global CCU Awards 2015 as the best corporate university in the world. The award, sponsored by European institute Global Council of Corporate Universities, recognizes the best practices and existing corporate education programs in five continents.

We were listed among the 100 Best Companies in Organizational Human Development Index (IDHO 2015), a recognition received after a national survey conducted by HR Management Group with the 1,000 largest companies in the Country.

We won 18 categories of E-finance Award 2015, with 33 cases. E-finance aims to identify the most notable projects in the IT area of the Brazilian financial industry.

Ourocard card received for the 7th consecutive time the Cardmonitor Award of the Favorite Card of Brazilians, from an independent research conducted by Instituto Medida Certa with more than 15 thousand users of credit cards throughout Brazil. Ourocard also won the 2nd Best Practices Award, granted by the Brazilian Association of Companies of Credit Cards and Services (Abecs).

Our Internal Ombudsman was recognized, in 2015, as one of the ten best in the Country by Ouvidorias Brasil (Brazil Ombudsmen) Award, an initiative of the Brazilian Association of Company-Customer Relations (Abrarec), with the support of the Brazilian Association of Ombudsmen (ABO).

In 2015, our Internal Ombudsman also won the honorable mention of Conciliar É Legal Award, on account of its methodology of mediation. The recognition was granted by the National Justice Board (CNJ), which awarded practices of courts, professionals, organizations, and companies that encourage and disseminate the culture of reconciliation in conflict resolution.

In Boas Práticas na Gestão da Ética (Good Practices in Ethics Management) contest, promoted by the Public Ethics Committee, we were recognized due to the educational work, which aims to disseminate and promote respect for ethics.

We were listed by DOM Strategy Partners consulting firm as one of the most innovative companies in the relationship with consumers in Brazil, and we were the financial institution with the highest score.

We obtained the Brazilian National Strategy on Financial Education (Enef) seal granted by the Brazilian National Council for Financial Education (Conef), due to “Tá Na Hora” portal that promotes financial education in the Country.

We remained in 5th position in the ranking of The most valuable Brazilian brands in Brazil 2015, of Interbrand.

We were the leader in the Banks category of Top of Mind 2015, since the first edition in 1992. The survey is conducted annually by Instituto Datafolha and rewards the most remembered brands by the Brazilian population.

We remained in the 2nd position in the Public Institutions category of The Best Companies for You to Work For of Você S/A magazine.

We received the TOP Socially Devoted certificate in Engage Prague 2015 that gathers together the best companies in marketing, social media, and innovation.

We won the Gold Trophy in CIC Award 2015, of Cliente SA magazine, which recognizes the best practices of companies in the customer relationship. The Customer Service of BB won in Best Social Media Strategies category.

According to a survey conducted by Forbes magazine, we are the 133rd largest company in the world.

Our Fundação Banco do Brasil (FBB) celebrated 30 years in 2015 and was mentioned in the 4th edition of the Brazil Foundation Gala in Miami, Florida (USA).

We won the 1st Contest of Good Practices in the Ethics Management, promoted by the Public Ethics Commission of the Presidency of the Republic.

We received Brazil Learning & Performance Award, promoted by the Brazilian Association of Human Resources (ABRH), MicroPower and Fundação Nacional da Qualidade (FNQ).

Our BB Customer Service was recognized by MKT News magazine as one of the 10 best actions of Customer Service 2.0.

We received the Silver Trophy in the Latam 2015, which recognizes the best customer management practices throughout Latin America. Our Customer Service was awarded due to case SAC BB – Rompendo as barreiras da comunicação e caminhando além das fronteiras: conectado a você! (BB Customer Service – Breaking the communication barriers and going beyond borders: connected to you!)

We were considered by company SocialBakers as the Brazilian bank with the best performance on Twitter, in Socially Devoted category, which rewards the most active companies in social networks.

We occupied the third best position among Brazilian companies and the 126th in the ranking of the 500 Largest Companies in the World by Fortune magazine.

Our CCBB were recognized for the quality, regularity and accessibility of schedule, with emphasis on two awards of São Paulo Association of Art Critics (APCA) in 2015: Best International Exhibition (Kandinsky – Tudo começa num Ponto) and Best Play Adapted from Classic Tale (Cinderela Lá Lá Lá).

We were recognized as one of the eight more sustainable banks in the world in The Sustainability Yearbook 2015, of RobecoSAM, being a benchmark in themes Anti-Crime Policies/Measures, Financial Stability and Systemic Risk, Philanthropy and Corporate Citizenship, Financial Inclusion and Human Capital Development.

We obtained the recognition as the best corporate socioenvironmental performance of the banking industry in Latin America in the Green Ranking 2015, published by US Newsweek magazine. The ranking elected the 500 best performances in the world in three main categories: environmental management, transparency of information and governance in SER.

We were qualified for the 5th consecutive year as Gold category in the Corporate Inventory of Greenhouse Gas Emissions – GHG, and we also obtained international certification ISO 14064, the main verification instrument of climate change impact management systems.

In December 2015, we started to integrate the Euronext Vigeo – Emerging 70 Index, which listed the 70 companies with the most advanced economic, environmental and social performance in the emerging markets region. The index was created to meet the interests of investors, especially Europeans, who value transparency and reliable information, and not only financial information but also SER-related and corporate information.

We received XII Grande Prêmio de Arquitetura Corporativa (12th Grand Prize of Corporate Architecture 2015) – Large Offices category, for the Banco do Brasil Building construction work.

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