Annual Report 2013

GRI Index

Charter of Assurance

INDEPENDENT AUDITORS’ LIMITED ASSURANCE REPORT

To
The Board of Directors, Shareholders and Management
Banco do Brasil S.A.
Brasília – DF

INTRODUCTION

We have been contracted with the purpose of applying limited assurance procedures on the sustainability information disclosed in the Annual Report of Banco do Brasil S.A., related to the year ended December 31 2013.

RESPONSIBILITIES OF COMPANY MANAGEMENT

The management of the Banco do Brasil is responsible for the preparation and adequate presentation of the sustainability information disclosed in the Annual Report according to the Guidelines for Sustainability Reports of the Global Reporting Initiative – GRI (GRI-G4) and using the internal controls that it determined as necessary to enable preparation of such information free of any relevant distortion, even though it was resulted by fraud or error.

INDEPENDENT AUDITORS’ RESPONSIBILITY

Our responsibility is to express a conclusion about the information in Annual Sustainability Report based on the limited assurance engagement conducted in accordance with Technical Notice (CT) 07/2012 approved by the Federal Accounting Council and prepared in accordance with NBC TO 3000 (Assurance Engagements Other Than Audits and Reviews), issued by the Federal Accounting Council – CFC, which is the equivalent to international standard ISAE 3000 issued by the International Federation of Accountants applicable to Non-Historical Information. These standards require compliance with ethical requirements, including independence ones and also that the engagement is conducted in order to provide a limited assurance that the information disclosed in the Annual Report, taken as a whole, is free from material misstatement.

A limited assurance engagement conducted in accordance with NBC TO 3000 (ISAE 3000) primarily consists of questioning to the management of Company and other Company’s professional involved in preparing the information in the Annual Report and also applying analytical procedures to obtain evidence that allows us to make a limited assurance conclusion about the information taken as a whole. A limited assurance engagement also requires additional procedures when the independent auditor learns of issues which lead them to believe that the information in the Annual Report, taken as a whole, could present material misstatement.

The selected procedures were based on our understanding of the issues related to the compilation and presentation of the information in the Annual Report and other engagement circumstances and considerations about areas where material misstatement could exist. The procedures consisted of:

a. The planning of the work, considering the relevance, amount of quantitative and qualitative information and the operational systems and internal controls that served as a basis for preparation of the information in the Annual Report;
b. The understanding of the calculation methodology and the consolidation procedures used to of the indicators through interviews with the personnel in charge of the preparation of the information;
c. The application of substantive procedures to the quantitative information and enquiries about the qualitative information and its relation to the indicators disclosed in the information presented in the annual report; and
d. The comparison of the financial indicators with the financial statements and/or accounting records.

We believe that the evidence we have obtained is sufficient and appropriate to provide a basis for our limited conclusion.

SCOPE AND LIMITATIONS

The procedures applied in a limited assurance engagement are substantially less extensive than those applied in an assurance engagement aiming to express an opinion about the information in the Annual Report. Due to this, it does not ensure us that we are aware of all the issues that would be identified during an assurance engagement which aim to express an opinion. If we had conducted an engagement in order to express an opinion, we may have identified other issues and possible misstatements which can be in the information presented in the Annual Report. Therefore, we are not expressing an opinion about this information.

The nonfinancial data is subject to more inherent limitations than the financial data, due to the nature and diversity of the methods used to determine, calculate or estimate this data. Qualitative interpretations of the data’s materiality and accuracy are subjected to individual presumptions and judgments. Additionally, we did not examine data informed for prior periods or future projections and targets either.

The objective of our work was to apply limited assurance procedures on the sustainability information disclosed in the Annual Report of Banco do Brasil, not including its greenhouse gas emissions data, neither the assessment of the appropriateness of its policies, practices and sustainability performance.

CONCLUSION

Based on the applied procedures, described in this report, nothing has come to our attention that leads us to believe that the information contained in the Annual Report 2013 prepared by Banco do Brasil SA in accordance with the Sustainability Reporting Guidelines of the Global Reporting Initiative – GRI (GRI-G4), were not compiled, in all relevant aspects, in accordance with the records and files that served as bases for their preparation.

Brasília, April 30, 2014



KPMG Auditores Independentes
CRC SP-014428/O-6 F-DF

Original report in Portuguese signed by
Giuseppe Masi
Contador CRC 1SP176273/O-7



Charter of Independence

Independence Statement To the Board of Directors and Shareholders of Banco do Brasil S.A. Brasília – DF

April 30th, 2014

In connection with the action to be taken with respect to the issuance of the Independent Auditors on the sustainability information disclosed in the Annual Report of the Banco of Brasil SA, related to the year ended December 31st 2013 we declare that KPMG is independent in relation to the Banco do Brasil SA and there was no conflict of interest in the verification of environmental and social data on the sustainability information in accordance with the rules of the International Federation of Accountants (IFAC) Code of Ethics and local rule CFC Resolução CFC 1.312/10.

Very truly yours,

KPMG Auditores Independentes
CRC SP-014428/O-6 F-DF

Giuseppe Masi
Accountant CRC 1SP176273/O-7

GRI Index

General standard disclosures
Strategy and analysis Locations Accordance Omissions External assurance Global Compact
G4-1 Provide a statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability.      
G4-2 Provide a description of key impacts, risks, and opportunities.      
Organizational profile Locations Accordance Omissions External assurance Global Compact
G4-3 Name of the organization.      
G4-4 Primary brands, products and services.      
G4-5 Location of the organization’s headquarters.      
G4-6 Report the number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report.      
G4-7 Report the nature of ownership and legal form. See also Note 1 to the Financial Statements for Fiscal Year 2013.    
G4-8 Report the markets served (including geographic breakdown, sectors served and types of customers and beneficiaries). See also 2013 Reference Form, item 7. Issuer’s Activities.    
G4-9 Report the scale of the organization. See also Financial
Statements 2013.
   
G4-10 Report the total number of employees, contractors and
self-employed broken down by employment contract,
employment type, region and gender. Report any significant changes in the number of employees.
  Gender breakdown will be shown in the 2015 report.  
G4-11 Report the percentage of total employees covered by collective bargaining agreements.     1, 3
G4-12 Describe the organization’s supply chain.      
G4-13 Report any significant changes during the reporting period regarding the organization’s size, structure, ownership, or its supply chain. See also Note 2 to the Financial Statements 2013.    
G4-14 Report whether and how the precautionary approach or principle is addressed by the organization.     7
G4-15 List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses.      
G4-16 List memberships of associations (such as industry associations) and national or international advocacy organizations.      
Identified material aspects and boundaries Locations Accordance Omissions External assurance Global Compact
G4-17 List all entities included in the organization’s consolidated financial statements or equivalent documents. Report whether any entity included in the organization’s consolidated financial statements or equivalent documents is not covered by the report. See also Note 3 to the Financial Statements for Fiscal Year 2013.    
G4-18 Explain the process for defining the report content and the aspect boundaries. Explain how the organization has implemented the Reporting Principles for Defining Report Content.      
G4-19 List all the material aspects identified in the process for defining report content.      
G4-20 For each material aspect, report the aspect boundary within the organization.

- Report whether the Aspect is material within the organization. Use the entities list described in G4-17 as a refference.

- Report any specific limitation regarding the Aspect Boundary within the organization.
       
G4-21 For each material aspect, report the aspect boundary outside the organization.

- Identify the entities, groups of entities or elements for which the aspect is material. In addition, describe the geographical location where the aspect is material for the entities identified.

- Report any specific limitation regarding the Aspect Boundary outside the organization.
       
G4-22 Report the effect of any restatements of information provided in previous reports and the reasons for such restatements. See also Financial Statements 2013 item 2 – COMPANY RESTRUCTURING.    
G4-23 Report significant changes from previous reporting periods in the Scope and Aspect Boundaries. See also Financial Statements 2013 item 2 – COMPANY RESTRUCTURING.    
Stakeholder engagement Locations Accordance Omissions External assurance Global Compact
G4-24 Provide a list of stakeholder groups engaged by the organization.      
G4-25 Report the basis for identification and selection of stakeholders with whom to engage.      
G4-26 Report the organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.      
G4-27 Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns.      
Report profile Locations Accordance Omissions External assurance Global Compact
G4-28 Reporting period (such as fiscal or calendar year) for information provided.      
G4-29 Date of most recent previous report (if any). 11.06.2013    
G4-30 Reporting cycle (such as annual, biennial etc.).      
G4-31 Provide the contact point for questions regarding the report or its contents.      
G4-32 Report the in accordance option the organization has chosen. Report the GRI Content Index for the chosen option. Report the reference to the External Assurance Report, if the report has been externally assured.      
G4-33 Report the organization’s policy and current practice
with regard to seeking external assurance for the report.
     
Governance Locations Accordance Omissions External assurance Global Compact
G4-34 Report the governance structure of the organization,
including committees of the highest governance body. Identify any committees responsible for decision-making
on economic, environmental and social impacts.
See also Reference Form item 12. Shareholders’ Meeting and Management.    
G4-35 Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees. See also Articles 28 and 29 of the Bylaws.    
G4-36 Report whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body.      
G4-37 Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body.      
G4-38 Report the composition of the highest governance body and its committees. See also Reference Form item 12. Shareholders’ Meeting
and Management.
   
G4-39 Report whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organization’s management and the reasons for this arrangement).      
G4-40 Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members.      
G4-41 Report processes for the highest governance body to ensure conflicts of interest are avoided and managed. Report whether conflicts of interest are disclosed to stakeholders.      
G4-42 Report the highest governance body’s and senior
executives’ roles in the development, approval, and
updating of the organization’s purpose, value or mission statements, strategies, policies, and goals related
to economic, environmental and social impacts.
     
G4-43 Report the measures taken to develop and enhance
the highest governance body’s collective knowledge
of economic, environmental and social topics.
     
G4-44 Report the processes for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics. Report actions taken in response to evaluation of the highest governance body’s performance.      
G4-45 Report the highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities. Report whether stakeholder consultation is used to support the highest governance.      
G4-46 Report the highest governance body’s role in reviewing the effectiveness of the organization’s risk management processes.      
G4-47 Report the frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities.      
G4-48 Report the highest committee or position that formally reviews and approves the organization’s sustainability report and ensures that all material aspects are covered.      
G4-49 Report the process for communicating critical concerns to the highest governance body.      
G4-50 Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them.      
G4-51 Report the remuneration policies for the highest governance body and senior executives for the below types of remuneration. Report how performance criteria in the remuneration policy relate to the highest governance body’s and senior executives’ economic, environmental and social objectives. See also Reference Form item 13. Management’s Remuneration.    
G4-52 Report the process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management.      
G4-53 Report how stakeholders’ views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable.      
G4-54 Report the ratio of the annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country. 10.14
Financial Statements item 31 – OTHER INFORMATION in
g) Remuneration of Employees and Managers.
   
G4-55 Report the ratio of percentage increase in annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country. 0.98
Financial Statements item 31 – OTHER INFORMATION in
g) Remuneration of Employees and Managers.
   
Ethics and integrity Locations Accordance Omissions External assurance Global Compact
G4-56 Describe the organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.      
G4-57 Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines.      
G4-58 Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines.      



Economic performance indicators
Aspect: Economic performance Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to economic performance Relações com Investidores        
G4-EC1 Direct economic value generated and distribute.      
G4-EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change.     7, 8
G4-EC3 Coverage of the organization’s defined benefit plan obligations. Not material        
G4-EC4 Financial assistance received from government. Not material        
Aspect: Market presence Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to market presence          
G4-EC5 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation. Not material        
G4-EC6 Proportion of senior management hired from the local community at significant locations of operation. Not material        
Aspect: Indirect economic impacts Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to indirect economic impacts Home of the website of Banco do Brasil        
G4-EC7 Development and impact of infrastructure investments and services supported.      
G4-EC8 Significant indirect economic impacts, including the extent of impacts.      
Aspect: Procurement practices Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to procurement practices Canal do Fornecedor        
G4-EC9 Proportion of spending on local suppliers at significant locations of operation.      
Environmental performance indicators
Aspecto: Materiais Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to materials Gestão Ambiental no BB        
G4-EN1 Materials used by weight or volume.     8
G4-EN2 Percentage of materials used that are recycled input materials.     8, 9
Aspect: Energy Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to energy Diretrizes de Sustentabilidade BB para o Crédito        
G4-EN3 Energy consumption within the organization.       8
G4-EN4 Energy consumption outside of the organization. Does not apply, since the bank’s main activities take place inside the organization.      
G4-EN5 Energy intensity.        
G4-EN6 Reduction of energy consumption.     8, 9
G4-EN7 Reductions in energy requirements of products and services.       8, 9
Aspect: Water Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to water Diretrizes de Sustentabilidade BB para o Crédito        
G4-EN8 Total water withdrawal by source.     8
G4-EN9 Water sources significantly affected by withdrawal of water. Not material        
G4-EN10 Percentage and total volume of water recycled and reused. No water
is reused.
    8, 9
Aspect: Biodiversity Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to biodiversity Diretrizes de Sustentabilidade BB para o Crédito        
G4-EN11 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Not material        
G4-EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Not material        
G4-EN13 Habitats protected or restored. Not material       8
G4-EN14 Total number of IUCN red list species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Not material        
Aspect: Emissions Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to emissions Mudanças Climáticas      
G4-EN15 Direct greenhouse gas (GHG) emissions (scope 1).       8
G4-EN16 Energy indirect greenhouse gas (GHG) emissions (scope 2).       8
G4-EN17 Other indirect greenhouse gas (GHG) emissions (scope 3).       8
G4-EN18 Greenhouse gas (GHG) emissions intensity.        
G4-EN19 Reduction of greenhouse gas (GHG) emissions.       8, 9
G4-EN20 Emissions of ozone-depleting substances (ODS). Not material        
G4-EN21 NOx, SOx, and other significant air emissions. Not material        
Aspect: Effluents and waste Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to effluents and waste Ecoeficiência        
G4-EN22 Total water discharge by quality and destination. Not material       8
G4-EN23 Total weight of waste by type and disposal method.     8
G4-EN24 Total number and volume of significant spills. Not material        
G4-EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention – Annex I, II, III, and VIII –, and percentage of transported waste shipped internationally. Not material        
G4-EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization’s discharges of water and runoff. Not material        
Aspect: Products and services Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to products and services Meio Ambiente        
G4-EN27 Extent of impact mitigation of environmental impacts of products and services.     8, 9
G4-EN28 Percentage of products sold and their packaging materials that are reclaimed by category. Not material        
Aspect: Compliance Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to compliance Gestão Ambiental no BB        
G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Não houve multas em 2013.     8
Aspect: Transport Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to transport          
G4-EN30 Significant environmental impacts of transporting products and other goods and materials for the organization’s operations, and transporting members of the workforce.     8
Aspect: Overall Locations Accordance Omissions External assurance Global Compact
Management approach Overall management approach          
G4-EN31 Total environmental protection expenditures and investments by type.     8
Aspect: Supplier environmental assessment Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to supplier environmental assessment Programas Institucionais        
G4-EN32 Percentage of new suppliers that were screened using environmental criteria.        
G4-EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken.        
Aspect: Environmental grievance mechanisms Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to environmental grievance mechanisms O que é a Ouvidoria BB        
G4-EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms. There were no filings in 2013.      
Performance indicators involving labor practices and decente work
Aspect: Employment Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to employment                           Funcionários        
G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender and region.   Breakdown by gender, region and age group adjusted to G4 will be presented in the 2015 report. 6
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation.     6
G4-LA3 Return to work and retention rates after parental leave, by gender. Not material        
Aspect: Labor/Management relations Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to labor/management relations Programa Ascensão Profissional        
G4-LA4 Minimum notice periods regarding operational changes, including whether these are specified in collective agreements. Not material       3
Aspect: Occupational health and safety Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to occupational health and safety Programa Ascensão Profissional        
G4-LA5 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.      
G4-LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender.   Breakdown by gender, region and age group adjusted to G4 will be presented in the 2015 report.  
G4-LA7 Workers with high incidence or high risk of diseases related to their occupation.      
G4-LA8 Health and safety topics covered in formal agreements with trade unions.        
Aspect: Training and education Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to training and education Programa Ascensão Profissional        
G4-LA9 Average hours of training per year per employee by gender, and by employee category.        
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.      
G4-LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category.   Breakdown by gender and employee category will be presented in the 2015 report.  
Aspect: Diversity and equal opportunity Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to diversity and equal opportunity Acessibilidade        
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity.   The age group adjusted to the G4 will be presented in the 2015 report. 1, 6
Aspect: Equal remuneration for women and men Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to equal remuneration for men and women Acessibilidade        
G4-LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation.     1, 6
Aspect: Supplier assessment for labor practices Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to supplier assessment for labor practices Poítica de Relacionamento com Fornecedores        
G4-LA14 Percentage of new suppliers that were screened using labor practices criteria.        
G4-LA15 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken.        
Aspect: Labor practices grievance mechanisms Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to labor practices grievance mechanisms          
G4-LA16 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms. Note 28 to the Financial Statements 2013.      
Human rights performance indicators
Aspect: Investment Locations Accordance Omissions External assurance Global Compact
Management approach Management approach to investment Responsabilidade Socioambiental do BB        
G4-HR1 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening. All significant investment agreements contain human rights clauses.     1, 2, 4, 5, 6
G4-HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.       1, 4, 5
Aspect: Non-Discrimination Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to non-discrimination Responsabilidade Socioambiental do BB        
G4-HR3 Total number of incidents of discrimination and corrective actions taken.     1, 6
Aspect: Freedom of association and collective bargaining Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to freedom of association and collective bargaining Funcionários        
G4-HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights.       1, 3
Aspect: Child labor Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to child labor Canal do Fornecedor        
G4-HR5 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor.       1, 5
Aspect: Forced or compulsory labor Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to forced or compulsory labor Canal do Fornecedor        
G4-HR6 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor.       1, 2, 4
Aspect: Security practices Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to security practices          
G4-HR7 Percentage of security personnel trained in the organization’s human rights policies or procedures that are relevant to operations.       1, 2
Aspect: Indigenous rights Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to indigenous rights Not material        
G4-HR8 Total number of incidents of violations involving rights of indigenous peoples and actions taken. Not material       1
Aspect: Assessment Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to assessment Responsabilidade Socioambiental do BB        
G4-HR9 Total number and percentage of operations that have been subject to human rights reviews or impact assessments. Banco do Brasil and its operations abide by the legslations of the countries on matters involving human rights.       1
Aspect: Supplier human rights assessment Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to
supplier human rights assessment
Responsabilidade Socioambiental do BB        
G4-HR10 Percentage of new suppliers that were screened using human rights criteria.         1, 2, 4, 5, 6
G4-HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken.          
Aspect: Human rights grievance mechanisms Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to human rights grievance mechanisms O que é a Ouvidoria BB        
G4-HR12 Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms. There were no cases in 2013.        


Society-related social performance indicators
Aspect: Local communities Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to local communities Comunidade        
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs.     1
G4-SO2 Operations with significant actual and potential negative impacts on local communities.        
Aspect: Anti-Corruption Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to anticorruption Governança Corporativa        
G4-SO3 Total number and percentage of operations assessed for risks related to corruption
and the significant risks identified.
    10
G4-SO4 Communication and training on anti-corruption policies and procedures.   Breakdown by functional category and region will be presented in the 2015 report. 10
G4-SO5 Confirmed incidents of corruption and actions taken.   Numerical data will be presented in the next report in 2015. 10
Aspect: Public policy Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to public policy Negócios Sustentáveis        
G4-SO6 Total value of political contributions by country and recipient/beneficiary. Not material        
Aspect: Anti-Competitive behavior Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to
anti-competitive behavior
Concorrentes        
G4-SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. Not material        
Aspect: Compliance Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to compliance O que é a Ouvidoria BB        
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non- compliance with laws and regulations. There were no proceedings with fines and non-monetary sanctions in 2013. Administrative or legal sanctions for non-compliance with laws or regulations amounted to R$15,996,000 in 2013, against R$12,191,000 in 2012 and R$6,532,000 in 2011.
See also Note 28 to the Financial Statements 2013
   
Aspect: Supplier assessment for impacts on society Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to supplier assessment for impacts on society Licitações        
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society.        
G4-SO10 Significant actual and potential negative impacts on society in the supply chain
and actions taken.
       
Aspect: Grievance mechanisms for impacts on society Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to grievance mechanisms for impacts on society O que é a Ouvidoria BB        
G4-SO11 Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms. There were no cases in 2013.      
Product responsibility performance indicators
Aspect: Customer health and safety Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to
customer health and safety
Acessibilidade        
G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement. Not material        
G4-PR2 Total number of incidents of non- compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes. Not material        
Aspect: Product and service labeling Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to
product and service labeling
         
G4-PR3 Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements.     8  
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. In 2013 there were no lawsuits for non-compliance with regulations and voluntary codes concerning product and service information and labeling.     8
G4-PR5 Results of surveys measuring
customer satisfaction.
       
Aspect: Marketing communications Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach
to marketing communications
         
G4-PR6 Sale of banned or disputed products. Not material        
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes. There were no cases of non-compliance in 2013.    
Aspect: Customer privacy Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to customer privacy          
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Not material        
Aspect: Compliance Locations Accordance Omissions External
assurance
Global
Compact
Management approach Management approach to compliance O que é a Ouvidoria BB      
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.      
Financial services sector supplement performance indicators
Aspect: Product portfolio Locations Accordance Omissions External
assurance
Global
Compact
G4-FS1 Policies with specific social and environmental components applied to business lines.      
G4-FS2 Processes for accessing and screening environmental and social risks in business lines in regard to each policy.      
G4-FS3 Processes for monitoring customer’s implementation of and compliance with environmental and social requirements included in agreements or transactions.      
G4-FS4 Processes for improving staff competency for implementing environmental and social policies and procedures applied to business lines.      
G4-FS5 Interactions with customers and other stakeholders regarding environmental and social risks and opportunities.      
G4-FS6 Percentage of the portfolio for business lines by specific region, size and sector.        
G4-FS7 Monetary value of products and services designed to deliver a specific social benefit for each business, broken down by purpose.      
G4-FS8 Total monetary value of environmental products
and services broken down by business line.
     
Aspect: Audit Locations Accordance Omissions External
assurance
Global
Compact
G4-FS9 Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures.      
Aspect: Assets Locations Accordance Omissions External
assurance
Global
Compact
G4-FS10 Percentage and number of companies held
in the institution’s portfolio with which the reporting organization has interacted on environmental
and social issues.
       
G4-FS11 Percentage of assets subject to positive and negative environmental or social screening.      
G4-FS12 Voting policies applied to environmental and social issues for shares over which the reporting organization holds the right to vote shares or advises on voting In spite of not having an internal policy for advising on voting, Banco do Brasil aderes to several the guiding principles such as those mentioned in indicator G4-15.      
Aspect: Local communities Locations Accordance Omissions External
assurance
Global
Compact
G4-FS13 Access points in the low-populated or economically disadvantaged areas by type.      
G4-FS14 Initiatives to improve access to financial services for disadvantaged people.      
Aspect: Product and service labeling Locations Accordance Omissions External
assurance
Global
Compact
G4-FS15 Policies for the fair design and the sale of financial products and services.        
G4-FS16 Initiatives to enhance financial literacy by type of beneficiary.