Annual Report 2013

Sustainable Performance Engagement with Stakeholders and the Environment


Banco do Brasil embraces ethics as a commitment and respect as an attitude in its relations with employees, suppliers, partners, customers, creditors, shareholders, competitors, communities, government and entities concerned with the environment. Its conduct reflects the universal values of human and labor rights, as well as environmental conservation. Aware of its capacity to influence people and organizations, the bank adopts benchmark practices and encourages its stakeholders to also incorporate the commitment to sustainable development.


One of the strategic objectives set out for Banco do Brasil is to enhance the satisfaction of its employees. In 2013, BB was listed on the Guia VOCÊ S/A – The Best Companies to Work For. At the latest Work Satisfaction Survey carried out in 2013, the employee satisfaction index rose by 3.2% in comparison with 2012. Banco do Brasil managed to achieve a positive rate of 76% against 72.8% for the previous period.

For BB, this is important recognition of the initiatives undertaken to create a healthy and motivating work environment and a set of people management policies, practices and programs that favors education, development of competences, performance, well-being and ethics in labor relations. The new Functions Plan, which sets out new attributions and levels of accountability for the employees, significantly mitigating the bank’s exposure to future labor lawsuits, is also worthy of mention.

One of the already established practices are the Teams for Communication and Self-Development (Ecoas), composed by the employees themselves in each of the bank’s premises, and which consisted of 8,688 employees in 2013. The Ecoas deal with issues of socioenvironmental responsibility, eco-efficiency, voluntary work, internal communication, organizational climate, recognition, training and quality of life.

One of the greatest challenges in people management involves growing the bank’s business. BB has implemented new practices and has enhanced the management processes system. For example, the bank’s overseas branches now enjoy differentiated support in people management, based on the formulation of a course of actions implemented throughout 2013. The initiatives involved ranged from disclosing the global people management policies approved in 2012, to making English and Spanish language training courses available, in addition to benefits, endomarketing and professional recognition.

Profile of the Employees 2011 2012 2013
Per Employment Contract      
Consolidated Labor Laws (CLT) (1) 113,810 114,182 112,216
Statutory Executives 35 35 34
By Region      
North 5,163 5,184 5,085
Northeast 19,532 19,595 18,945
South 19,802 19,644 19,516
Southeast 51,574 51,594 50,715
Mid-west 17,662 18,094 17,891
Offshore 77 71 64

(1) The bank does not hire temporary staff. The total number of employees with contracts of employment with BB is 115,389, the difference is those who have been assigned or excluded.


Turnover Rate by Gender 2011 2012 2013
Employee Averages (1)      
Women 45,900 47,041 46,892
Men 65,519 66,955 66,307
Total  111,418 113,996 113,199
Dismissals during the Period (2)      
Women 1,436 1,450 2,124
Men 2,459 2,816 3,302
Total 3,895 4,266 5,426
Turnover Rate (3)      
Women 3.06 3.07 4.56
Men 3.67 4.20 5.03
Total 3.42 3.74 4.84

(1) Number of employees in the previous period/number of employees in the period)/2.
(2) Base: System for the Evaluation and Registration of Acts of Admission and Concessions of the Federal Accounting Court (SISAC).
(3) (Dismissals in the period/number of employees on December 31) X 100.

Turnover by Age 2011 2012 2013
Employee Averages (1)      
Up to 25 Years of Age 7,973 7,163 5,903
From 26 to 35 Years of Age 41,374 42,971 42,299
From 36 to 45 Years of Age 29,445 29,614 30,022
Over 45 Years of Age 32,628 34,249 34,976
Total 111,418 113,996 113,199
Dismissals during the Period (2)      
Up to 25 Years of Age 408 395 312
From 26 to 35 Years of Age 1,081 1,270 1,281
From 36 to 45 Years of Age 421 443 489
Over 45 Years of Age 1,985 2,158 3,344
Total 3,895 4,266 5,426
Turnover Rate (3)      
Up to 25 Years of Age 5.24 6.04 5.92
From 26 to 35 Years of Age 2.52 2.95 3.08
From 36 to 45 Years of Age 1.42 1.49 1.61
Over 45 Years of Age 5.92 6.17 9.55
Total 3.42 3.74 4.84

(1) Number of employees in the previous period/number of employees in the period)/2.
(2) Base: System for the Evaluation and Registration of Acts of Admission and Concessions of the Federal Accounting Court (SISAC).
(3) (Dismissals in the period/number of employees on December 31) X 100.

Turnover Rate by Region 2011 2012 2013
Employee Averages (1)      
North 4,742 5,174 5,135
Northeast 18,061 19,564 19,270
South 19,740 19,723 19,580
Southeast 51,335 51,584 51,155
Mid-West 17,467 17,878 17,993
Offshore 75 74 68
Total 111,418 113,996 113,199
Dismissals during the Period (2)      
North 227 243 258
Northeast 680 809 1,044
South 737 719 937
Southeast 1,483 1,678 2,047
Mid-West 768 817 1,140
Total 3,895 4,266 5,426
Turnover Rate (3)      
North 4.40 4.69 5.07
Northeast 3.48 4.13 5.51
South 3.72 3.66 4.80
Southeast 2.88 3.25 4.04
Mid-West 4.35 4.52 6.35
Total 3.42 3.74 4.84

(1) Number of employees in the previous period/number of employees in the period)/2.
(2) Base: System for the Evaluation and Registration of Acts of Admission and Concessions of the Federal Accounting Court (SISAC).
(3) (Dismissals in the period/number of employees on December 31) X 100.



The set of benefits provided by Banco do Brasil far exceeds the requirements of the law and is compatible with its size, its commitment to social responsibility and its talent retention policy. It covers all employees across the board, making no distinction as to position or functions.

Benefits Provided by BB:


The policies and actions for fostering diversity are intended to value human rights and equity in internal relations, as well as the elimination of all forms of prejudice. One area on which the bank focuses is gender equality in the work place and in society. Thus the bank participates in the FEBRABAN Program for Valuing Diversity, which encourages banking sector organizations to foster actions on this issue when recruitment and selection, as well as in people development and management. In 2010 the bank signed up to the Women’s Empowerment Principles, an initiative developed by the United Nations Organization (UNO), in addition to the Gender and Race Pro-Equity Program, coordinated by the Department of Women’s Policies of the Presidency of the Republic (SPM).

The SPM Program-related initiatives are systematized every 2 years in an action plan that includes measures such as granting maternity and adoption leave periods of up to 180 days, extending the period of paternity leave to 10 days and gender affirmative actions in corporate career ladder programs, among others. The Internal Ombudsman channel also plays a direct role in identifying situations of discrimination against women.

In 2013, Banco do Brasil signed a cooperation agreement with Faculdade Zumbi dos Palmares, a São Paulo teaching institution dedicated to higher education, so as to enable its students to become involved in an environment that favors discussions about social diversity. Through this partnership, the bank will provide lectures on financial education at the college and will provide special conditions for students and teachers to have access to the activities of the CCBB in São Paulo, as well as to BB’s sports events held in the capital.

Notwithstanding the efforts made, in 2013 BB was notified by the Internal Ombudsman about 15 complaints of discrimination (against 6 in 2012 and 7 in 2011), of which 5 were considered legitimate. In these cases, the appropriate measures were taken. In addition to the cases and procedures mentioned, the Federal Prosecutor’s Office of the Federal District filed for a civil public inquiry, which requested information about the lawsuit filed with the 7th Civil Court of the II Regional Jurisdiction of Santo Amaro (SP), in which the plaintiff alleges having been offended by a security officer using racist language (2012/0117330). The official letter was answered by the bank’s Legal Directorship in March 2013, giving the proper explanations and describing the steps taken by the bank for the case in question. GRIG4-HR3

For diversity to be a value present in the organizational culture, Banco do Brasil has drawn up a set of actions to be implemented between 2013 and 2014:


Diversity in Governance (1) 2011 2012 2013
By Age Group      
From 26 to 35 Years of Age 1 1 0
From 36 to 45 Years of Age 16 16 14
Over 45 Years of Age 37 44 38
By Gender      
Men 50 56 50
Women 4 5 2
By Race      
Caucasian 32 31 31
Asian 1 1 1
Brown-skinned 3 3 3
Indians 0 1 1
Not informed 18 25 16

(1) Includes member of the Board of Directors, the Executive Board, the Board of Auditors and the Audit Committee. Since 2012, members of the Remuneration Committee have also been included.

Staff Diversity (1) 2011
Managerial Technical Operations Others
By Age Group        
Up to 25 Years of Age 368 121 1,192 6,106
From 26 to 35 Years of Age 10,567 4,338 8,900 19,113
From 36 to 45 Years of Age 11,278 3,465 4,852 9,960
Over 45 Years of Age 12,320 3,913 4,454 12,863
By Gender        
Men 22,514 7,501 10,046 26,871
Women 12,019 4,336 9,352 21,171

(1) Includes member of the Board of Directors, the Executive Board, the Board of Auditors and the Audit Committee.

Staff Diversity (1) 2012
Managerial Technical Operations Others
By Age Group        
Up to 25 Years of Age 347 108 1,144 4,939
From 26 to 35 Years of Age 11,245 4,497 9,067 18,214
From 36 to 45 Years of Age 11,444 3,490 4,922 9,817
Over 45 Years of Age 12,936 4,056 4,596 13,360
By Gender        
Men 23,281 7,673 10,117 25,907
Women 12,691 4,478 9,612 20,423

(1) Includes member of the Board of Directors, the Executive Board, the Board of Auditors and the Audit Committee. Members of the Remuneration Committee were also included.

Staff Diversity (1) 2013
Managerial Technical Operations Advisory (2) Others
By Age Group          
Up to 25 Years of Age 348 56 1,187 67 3,610
From 26 to 35 Years of Age 11,279 1,375 9,393 3,243 16,284
From 36 to 45 Years of Age 11,750 1,198 5,316 2,535 9,572
Over 45 Years of Age 12,910 1,293 4,755 2,524 13,521
By Gender          
Men 23,530 2,673 10,489 5,065 23,879
Women 12,757 1,249 10,162 3,304 19,108

(1) Includes member of the Board of Directors, the Executive Board, the Board of Auditors and the Audit Committee.
(2) Advisoring category included in 2013 due to changes in the structure of the bank’s positions.


Average Remuneration by Gender and Job Category (R$) 2011 2012 2013
Men Women Men Women Men Women
Managerial 7,853.50 6,623.38 8,254.62 7,014.46 8,948.43 7,580.47
Technical 8,160.09 7,516.02 8,749.41 8,120.67 8,070.13 7,324.78
Operations 4,017.41 3,917.77 4,293.56 4,183.79 4,274.76 4,135.68
Advisory - - - - 9,449.82 9,136.24
Others 3,190.78 2,829.53 2,932.70 2,781.65 3,276.43 3,094.25

Association and Collective Bargaining

GRIG4-11 G4-HR4

The Banco do Brasil has a well-established ethical and on-going relationship with the unions that represent its employees. Since 2011 BB has been a signatory to the Framework Agreement with UNI Americas, which guarantees the right of all BB employees across the entire American content. The document endorses respect for the legal rights and collective bargaining agreements for bank employees in its countries, in addition to the fundamental principles and rights of labor, such as the Global Compact.

BB adopts a model of permanent negotiations throughout the year, in addition to the salary campaign, so that dialog and negotiated solutions are maintained. Employee freedom of union association and collective bargaining is assured by the directives handed down by the bank’s head office. Transparency in all matters concerning this issue is strengthened by maintaining the site, which is a repository of documents, news and videos, among other materials.

Notwithstanding its capillary nature, the bank enters into Collective Labor Agreements (ACT) applicable nationwide and to 100% of its employees. The Collective Labor Agreements Attached to the Collective Bargaining Agreement (CCT) deal with issues that are specific to BB and which are usually at higher levels than those set out in the Collective Bargaining Agreement itself. Issues involving health and safety included in the ACT were RSI, anti-flu vaccination and employees experiencing restrictions in performing their normal duties. In addition, a working group was set up, consisting of representatives of the bank employees and the banks, to discuss the reasons why employees fall ill.GRIG4-LA7 G4-LA8

Health and Safety


The health and safety of BB’s employees is managed by formal committees that represent all employees, consisting of managers and employees who help to monitor and develop programs for improving conditions in the work environment. The Occupational Medical and Health Control Program (PCMSO) exemplifies this modus operandi. It extrapolates what the law requires – to the extent that it ensures a wider range of examinations at shorter intervals – and is proactive in prevention, early detection, monitoring and controlling possible health impairments.

BB has a Quality of Life in the Workplace Program (QVT), that ensures a series of actions that supplement occupational health and safety in the workplace. Worthy of note in 2013 was the QVT Week, where the guest speaker was doctor Dráuzio Varella, who discussed the impact of life style changes on improved health, such as proper diet and regular physical activity. This program was revised in 2013, based on a survey among the staff, and the suggested innovations will be implemented beginning in 2014.


Promotes actions that seek to disclose safety standards and make employees aware of quality of life and precautions with health, such as the Internal Accident Prevention Week. It also analyzes the workplace, preparing risk maps and recommending actions to the bank within this scope.


Coordinates evacuations of the occupants of a floor or building in case of emergencies, such as fire, blackouts, bomb threats, flooding etc. It also draws up evacuation plans that are revised on an annual basis.GRIG4-LA6

BB also has a network of Specialist Safety Engineering and Occupational Medicine Services (SESMT) consisting of professionals deployed throughout Brazil, in order to achieve a desirable level of safety and health for all employees. The procedures organized by this team include, among others, ergonomic work analyses, safety inspections and risk maps, in addition to monitoring the causes of illnesses, reasons for leave of absence and the levels of accessibility for persons with disabilities. It is also incumbent on the SESMT units to advise the Internal Accident Prevention Committees (CIPAs) and the Evacuation Groups (GRUAs). Present at all bank meetings CIPAs and GRUAs are committees consisting of employees, with responsibility for seeing to the health and safety of all employees (find out more in the box).

With regard to employees who ensure customer service, and who are therefore more likely to be find themselves involved in incidents of public security, BB has a Program of Assistance to Victims of Robbery and Kidnapping (PAVAS), which provides medical, psychological, legal and security assistance for victims of attempts against BB’s property. The program is an important step to reestablishing the employee’s normal routine.

Health and Safety Indicators by Region (%) (1) South Southeast Mid-West North Northeast
2012 2013 2012 2013 2012 2013 2012 2013 2012 2013
Injury Rate (TL) (2) 16.57 16.81 18.66 23.86 17.33 22.14 43.72 47.53 36.36 42.35
Absenteeism Rate (3) 3.73 3.26 3.86 3.65 4.05 3.88 5.15 5.40 5.06 5.04
Occupational Illness Rate (TDO) (4) 2.98 5.73 2.79 3.26 2.60 7.35 8.35 17.38 6.50 22.74
Lost Days Rate (TDP) (5) 81.24 77.52 104.98 104.26 162.91 132.19 340.10 273.42 427.78 425.26
Percentage of Days Lost 0.43 0.35 0.22 0.24 0.49 0.46 1.00 1.10 1.41 1.40

(1) In 2013 there were two deaths. In 2012 there was one death.
(2) TL = number of injuries/hours worked X 1.000.000.
(3) Absenteeism – total days lost/scheduled days.
(4) TDO = number of occupational illness cases/hours worked X 1.000.000.
(5) TDP = number of work days lost/scheduled days X 100.

Training and Development

GRIG4-LA9 G4-LA10 G4-FS4

Banco do Brasil defines annual targets and indicators for training its employees through specific training courses, both live and on-line, using tools that enable participants’ assiduity and evaluation to be monitored. One of the highlights in this area is the launch of the new UniBB portal, that offers a distance virtual learning environment with varied content, such as animated images, games and a collaborative environment for exchanging knowledge.

The portal, available in Portuguese, English and Spanish, acts as the integration element for every educational initiative of Banco do Brasil while monitoring BB’s market positioning, enabling everyone to engage in all objectives of the organization. In addition to a faster, more modern and more attractive learning process, the implementation of the new portal has also led to a reduction in traveling expenses.

UniBB Portal in 2013

OVERSEAS Employees


(1) Includes employees, adolescent workers, employees hired overseas, presidents of AABBs etc.

In 2013 BB also made available the UniBB Family Portal, an environment that brings together educational content and school support for employees’ families, covering kindergarten, elementary education, high school, pre-university and professional education. Through the UniBB, the bank also runs the Caminhos para Aposentadoria Program, a career transition program that advises employees on how to build a future life project.

In 2013, BB invested R$91.7 million in corporate education, representing R$817.17 per employee. This investment covers a series of educational actions and programs in the field of business and business support intended for improving professional performance and for on-going education. Worthy of note are the different types of courses, language scholarships, internal, professional, legal and market certifications, undergraduate, graduate and employee advancement programs. Although the investment was 11.4% lower than 2012, more training courses were provided (27.7% more than the previous year) and at a lower cost, which contributed to BB’s operating efficiency.

Banco do Brasil encourages all employees to take part in training programs, by establishing a training target of 30 hours per capita per annum. In 2013, this index was 62.0 hours, well above the established target, making a total of 6.9 million training hours in all modalities. There was also an increase of 102% in the number of specialization scholarships and 106% in language scholarships.

Training Courses 2011 2012 2013
Final Count 113,810 114,182 112,216
Employees Trained 45,974 112,184 110,186
Training Courses 1,030,964 1,160,727 1,482,026
Hours 11,804,434 9,629,015 6,960,551
Training Sessions per Employee 9.06 10.17 13.21
Hours per Employee 103.72 84.33 62.03
Percentage of Those Trained 40.40 98.25 98.19

Training in 2013 per
Functional Category
Managerial Technical Operations
Men Women Total Men Women Total Men Women Total
Final Count 23,535 12,757 36,292 3,416 1,739 5,155 10,487 10,161 20,648
Employees Trained 23,310 12,713 36,023 3,181 1,682 4,863 10,153 9,903 20,056
Training Courses 274,103 151,577 425,680 30,585 20,419 51,004 155,260 144,898 300,158
Hours 1,305,916 740,589 2,046,505 127,233 83,738 210,971 745,972 696,166 1,442,138
Training Sessions per Employee 11.65 11.88 11.73 8.95 11.74 9.89 14.80 14.26 14.54
Hours per Employee 55.49 58.05 56.39 37.25 48.15 40.93 71.13 68.51 69.84
Percentage of Those Trained 99.04 99.66 99.26 93.12 96.72 94.34 96.82 97.46 97.13

Training in 2013 per Functional Category Advisory Others
Men Women Total Men Women Total
Final Count 4,343 2,852 7,195 23,855 19,071 42,926
Employees Trained 4,113 2,743 6,856 23,540 18,848 42,388
Training Courses 41,618 28,952 70,570 352,425 282,189 634,614
Hours 173,434 125,270 298,704 1,660,555 1,301,678 2,962,233
Training Sessions per Employee 9.58 10.15 9.81 14.77 14.80 14.78
Hours per Employee 39.93 43.92 41.52 69.61 68.25 69.01
Percentage of Those Trained 94.70 96.18 95.29 98.68 98.83 98.75

BB provides all employees with courses dealing with content related to executing the credit process in accordance with the sustainability directives. In 2013 the courses covered:

The choice of courses must take into account strategic career guidance and the development requirements for competences, the team and the unit. All business units have use indicator and for each employee there is an annual minimal base of 30 hours of training. The number of hours can be increased, depending on the interests of the employee and the needs identified by their manager.


Employees are invited to take part in the bank’s volunteer service program and in initiatives such as donations in cash, food and other items to entities (find out more). Engaging these stakeholders in sustainability also includes organizing campaigns, such as the Environment and Ecology Day, World Water Day and the Hour of the Planet.

So that employees have a proper understanding about how the Code of Ethics and the Code of Conduct are applied, in 2013 BB started an internal communication campaign. The initiative emphasized the relevance of ethical and moral values in doing business and within the work environment. Modern audiovisual resources were used, including videos lasting 3 to 5 minutes, with the support of in-house materials and awareness messages. The campaign deals with the ethical dilemmas faced in practical situations, with the aim of encouraging employees to reflect on how they should behave in the light of day-to-day challenges. The 10 episodes that were aired were seen more than 277,000 times. GRIG4-FS15 G4-HR2



The performance of BB’s employees are monitored and formally assessed through the Program for Professional Performance Management by Competences and Results. The 360º analysis takes into account 5 perspectives – Finance, Customers, Internal Processes, Learning and Growth and Socioenvironmental. In 2013, 98.7% of staff had their performance assessed according to this instrument.

Besides evaluating competences, the functional performance appraisal model now also monitors individual contributions to attaining defined targets. This encourages the attainment of the organizational objectives while contributing to valuing merit in career promotions.


GRIG4-12 G4-13 G4-EC9 G4-EN32 G4-EN33 G4-LA14 G4-LA15 G4-HR10 G4-HR11 G4-SO9 G4-SO10

The bank’s supply chain consists of several elements, the highlights being the following activities: assets (furniture, IT equipment and materials), building work, services (security, IT and marketing consultancy and support) and leasing of chattels and property. Banco do Brasil’s relationships with suppliers and service providers is based on respect and transparency, so as to comply with specifications, quality control, the principles of CSR and the attendant legislation. These principles, as well as the requirements and expectations regarding the modus operandi of its suppliers, are set out in the Supplier Relationship Policy available on the bank’s website.

The primary benefits afforded by this policy include BB’s commitment to encouraging its suppliers to adopt a responsible socioenvironmental management model. In recent years BB has made strides in its procurement and hiring procedures, and its rules now include instructions for giving preference to closing business with companies that respect and apply sustainability principles and criteria in their business activities (see box).

The draft of the bank’s standard contract includes clauses in which the supplier warrants and is obligated to: protect and preserve the environment, avoiding harmful practices and executing services in compliance with current legislation, primarily with regard to environmental crimes; not use, directly or indirectly, child or illegal labor or labor analogous with slavery; not to discriminate in access to and maintenance of employment on the grounds of sex, origin, race, color, physical condition, religion, marital status, age, family circumstances and pregnancy, among others. Also, when they sign the contract, suppliers and service providers declare they are familiar with BB’s Code of Ethics, available at

As a rule, BB purchases goods and hires services and building works through tender processes, pursuant to Law
No. 8,666/93, where the aim is to choose the proposal most advantageous for the bank. Procurement procedures are centralized at Procurement Centers located in São Paulo (SP), Curitiba (PR) and Belo Horizonte (MG), which increases efficiency and reduces costs. Goods purchased and services hired are published on the bank’s site, as well as on the Transparência Pública (Transparent Government) and Contas Públicas (Government Accounts) sites, among others, in compliance with the Principle of Disclosure.

In 2013, BB had current contracts with 4,445 suppliers – 99% headquartered or with branches in Brazil. It also closed 14,649 processes for purchasing goods and hiring of services and building work (tenders and direct contracts). Payments made during the year amounted to R$2.1 billion for hiring suppliers and service providers in Brazil, and R$6.5 million overseas.

To speed up purchases and acquisitions classified by the law as small expenses, individual premises can make acquisitions of this nature through their contacts with local suppliers. Consideration must be given to whether the price paid is compatible with market practice and where self-employed individual taxpayers are hired, the service provider must be properly registered with the Social Security System. These payments accounted for around 26.8% of the total in 2013, amounting to R$563 million.

Worthy of note during the period was BB’s joint tender with another financial institution for the acquisition of white A4-size paper, with a view to economies of scale due to the volume acquired, in addition to reducing the price proposed. Savings amounted to R$900,000 and take into account the volume purchased by BB, the price closed for the joint purchase compared to that offered in other tenders during the same year which were not closed.

The bank verifies that suppliers comply with their obligations, in addition to analyzing suspicions or complaints regarding any violations or non-conformities. The contract manager uses specific systems to monitor compliance with the agreed clauses, the validity period and the amounts stipulated. The bank’s internal rules state that the manager must pay special attention to compliance with clauses regarding the labor law issues, both by the contractor and any sub-contractors.

Suppliers must forward certificates and documents, including the Labor Law Debit Clearance Certificate. To enhance this supervision, in 2013 BB implemented a document advisory service by which a specialist third party checks the documents provided by contractors regarding the labor law and social security obligations of each worker. In the case of contract values exceeding R$10 million, a specific human rights evaluation is undertaken. In cases of irregularities, the contract manager takes the requisite administrative measures.


The adoption of socioenvironmental criteria, the mapping of the supply chain, training and engagement in sectorial initiatives are the principal departures by which BB seeks to promote sustainability within its supply chain. Together, the effect of these initiatives is amplified and contributes to the sustainable development of businesses throughout Brazil.


Whenever possible and supplementing Law No. 8,666/93, the bank’s rules allow it to include sustainability criteria, such as procedures for disposing of solid waste (especially when procuring goods, services and construction work) and the preference for companies with good socioenvironmental practices. When purchasing certain items, such as furniture and paper, specific environmental certifications are required (find out more). In addition, a tool is being developed for registering and identifying purchases that possess sustainability criteria in the corporate procurement system.


One of the actions contemplated in the BB’s Agenda 21 and expected to be concluded by December 2014, will define critical suppliers, based on economic, social and environmental criteria and will identify the socioenvironmental risks within the chain. In 2013 the bank reported no cases of supplier contracts having been terminated on account of significant socioenvironmental impact evaluations.


The Ecoas (communication and self-development teams) divulge knowledge about sustainability to contractors providing services directly on BB’s premises.


The bank invites its suppliers to participate in the periodic upgrading of its Agenda 21 and events such as the Program for Carbon Management within the Value Chain, developed by the Energy and Climate Change Thematic Chamber of the Brazilian Corporate Center for Sustainable Development (CEBDS), and sponsors initiatives for raising managers’ awareness and training them in how to perform their GHG emission inventories.


To enhance economic, social and environmental risk management within the supply chain. See how BB is facing up to this challenge clicking here.



To identify socioenvironmental opportunities within the supply chain that create business benefits for the bank (lower costs/higher revenues/risk mitigation). See how BB is facing up to this challenge clicking here.



To strengthen the bank’s role as an agent for advancing sustainable practices in its supply chain. See how BB is facing up to this challenge clicking here.



To improve the bank’s practices on the question of sustainable procurement. See how BB is facing up to this challenge clicking here.

Human Rights Criteria in Supplier Evaluations 2011 2012 2013
Total Number of Contractors 5,557 5,170 4,445
Suppliers Subjected to Evaluations 262 295 319

In regard to surveillance services, the bank requires that 100% of the contractor’s employees working on its premises must have completed the Surveillance Training Course, whose approach includes aspects of human rights and human relations in the workplace, among other subjects, and all material is ratified by the Federal Police Department.



The customers of Banco do Brasil have at their disposal a network of 67,600 points of service, in addition to several digital channels for transacting and communicating with BB. The bank has maintained its strategy of opening new branches, including in less populous municipalities (up to 30,000 inhabitants) and locations where the bank did not provide a service.


the bank’s Service Network

Automated service posts

third-party service Points and establishments (MAIS BB)
service points

To serve the market, Banco do Brasil is also providing products and services outside the traditional bank branch environment. In 2013, the Mais BB network received over 2 million proposals for opening accounts – 1.4 million proposals for deposit accounts with Banco Postal. Loans and financing amounting to R$9 billion were made available through correspondents, the highlight being social business credit lines – MPO, Pronaf and PMCMV.


In line with its strategy of always being one step ahead of movements that contribute to the expansion of sustainable businesses, with additional benefits for customers, the bank launched the Cada Vez + BOMPRATODOS program, in which transparency is one of the principal pillars of the relationship actions with this target audience. One of the main highlights of 2013 was the launch of the services statement, which can be accesses via ATMs, on the internet, on smartphones and at the branches. This tool helps customers decide the best means for paying fees, according to their banking services consumer profile. BB is the only bank making this solution available, and it was accessed by 3.8 million customers in 2013.

Another initiative that has strengthened the status of Banco do Brasil as an early mover concerns CMN Resolution No. 4,196/2013, which instituted commercialization of three standardized service packages, with an implementation deadline of July 1st, 2013. BB was the first bank to offer the new packages practically two months ahead of the established deadline. This initiative affords customers a more precise comparison of the price of packages between banks, since they now find that the names and composition of the services of all banks are identical.

Making things easier for the customer | BB has simplified the service packages it offers – from 31 to 7 – making it easier to understand the composition of each product. It rolled out its new credit card invoice, with greater clarity in the relevant information such as payment options and summarized purchases in local currency and US dollars, limits available and the balance of points in the relationship program. Also with regard to credit card invoices, BB improved the on-line version, with an interactive presentation and easy access to the details of the previous 12 months.

Cell phone transactions | BB has modernized self-service facilities on smartphones, which can now issue receipts for the transactions closed. In addition, the application automatically recognizes bar codes on payment slips the customers received via e-mail, thus facilitating payment.

Since 2011, payment of slips via smartphones has been easier thanks to QR-Code readers, which eliminate the need to type in the bar code. In 2013 the bank perfected this technology, making transactions more agile. With the aim of integrating channels, around 80% of BB’s collection slips carry QR-Codes.

Accessibility | Based on the Conduct Adjustment Agreement (TAC) entered into with the Public Prosecutor’s Office, Banco do Brasil has enhanced its channels for attending to customers with special needs.

Financial education | This theme is dealt with within the strategic positioning and consists of customer service models and processes. Customer-facing employees are trained to provide guidance that contributes to customers’ financial health, especially the beneficiaries of social businesses, since they can offer the solutions that are the most appropriate for their requirements and provide the conditions for choosing the correct banking products and services. Within the scope of the BOMPRATODOS Program, the bank offers an exclusive financial advisory service that monitors the customer’s behavior when using overdraft accounts and credit cards. Customers are contacted via their cell phones whenever they attain high utilization levels, and they can automatically pay off the balances drawn in installments via loans at lower interest rates.

Engagement in socioenvironmental campaigns | A series of bank communication channels invites customers to take part in donation campaigns, including those that benefit the Children and Adolescent Fund (Fundo para Infância e Adolescência – FIA), where donations are tax-deductible. These customers are also invited to reflect on responsible consumption of resources and environmental conservation through initiatives linked to commemorative dates such as Environment and Ecology Day, World Water Day and the Hour of the Planet.

Customer Satisfaction

Banco do Brasil has extensively restructured its Customer Service Unit (SAC), which has enabled more enquiries to be resolved on the first call. The principal enhancements were:


The satisfaction surveys conducted by Banco do Brasil involve individual and business customers from both the private and the public sector, and evaluate their satisfaction with the personal relationships, service channels and overall satisfaction with the bank. The methodology adopted by BB is one of accumulating experience, in which the customer responds to a questionnaire based on the previous year’s banking relationship. To ensure the impartiality of the process, marketing research institutes affiliated to the Brazilian Association of Research Companies (ABEP) or to the European Society for Opinion and Marketing Research (ESOMAR) are hired.

The survey is conducted in two distinct phases. One of these is qualitative and seeks to collate satisfaction attributes, customers’ perceptions about the bank and suggestions for improving the quality of the services provided. It takes place, on average, every three years, and there will be a new round in 2014. The second phase is quantitative, held annually in order to gauge the perceptions and satisfaction attributes collated in the qualitative phase. The results are submitted to the areas responsible for customer relations, and to branch network managers.

The degree of satisfaction registered in the last 3 years’ surveys show positive results: 76.4 in 2010, 77.2 in 2011 and 76.7 in 2012. The scores awarded by customers are within the satisfaction zone – scores of 4 and 5 on the Likert 5-point scale.

In 2013, BB paid R$2,589,203.49 in penalties for non-compliance with laws and regulations concerning the provision and use of products and services. This figure exceeds those of 2012 and 2011, when the bank paid, respectively, R$892,418.97 and R$548,283.19. The increase is the result of the change in the calculation, which in 2013 began including penalties for waiting times and aspects of the Consumer Protection Code.

Civil Society

Banco do Brasil seeks to contribute to social development in tune with state policies, the demands and expectations of the communities and of BB’s other stakeholders, and with the business directives established by senior management. The bank channels its social investment in support of initiatives that generate income and jobs and provide education. In addition, it seeks to add value to its image, diversify its business, win customer loyalty and increase the satisfaction of its employees. The performance of Banco do Brasil within the communities is managed in the manner shown in the diagram.

Hover your mouse over the icon


Enhance the relationship between Private Social Investment and the businesss strategy. See how the bank is dealing with this clicking here.


To maintain and expand the bank’s role as a driver of sustainable development through financial inclusion and social businesses (Oriented Productive Microcredit – MPO, the Student Financing Program – Fies, Minha Casa Minha Vida – MCMV (Real Estate Lending) Program and BB Accessibility Loans, among others), so as to integrate with programs and public policies, partnerships with the private sector and BB sustainable development strategies (private social investment, volunteer work, digital inclusion and sustainable regional development). See BB’s response to this clicking here.


BB provides its stakeholders with its social investment directives on the site ( The bank and Fundação Banco do Brasil work together to develop the projects. Social businesses are also developed through economically profitable initiatives that seek solutions for the problems of society (read more about the social businesses ).

To properly manage its social investment initiatives, since 2012 BB has been working with a set of key performance indicators common to the different programs and projects under development by the bank and its Foundation and which tie in with the corporate strategy. This makes it possible to monitor and enhance social program management, provide feedback for making better decisions, optimize social value gains for its business and present stakeholders with tangible results.

These indicators point to the effectiveness of the social programs of the bank and FBB, with the emphasis on community development (income generation, training and reduction/sequestering of carbon emissions) and in the business aspect (return on image, relationships and contribution margins of the participants with BB and the satisfaction of its employees based on its social investment). The bank also monitors the results of its investments on a regional basis. For each Brazilian state, data are mapped referring to sustainable regional development, the main manufacturing activities, the goals to be attained, private social investment projects and the return obtained by the bank.

The results of the continuous assessment of social investment are made available to the public in an objective and timely manner. Donations and established partnerships are defined in accordance with the bank’s policy and it is forbidden to contribute to organizations or initiatives for party political purposes. Find out more about the programs developed and supported at and

Engagement by the Branches and Premises in Private Social Investment | Banco do Brasil uses instruments to monitor compliance with established goals. To that end, the Working Agreement (BB Synergy and ATB) adds a set of initiatives that reflect the CSR principles defined by the bank. Worthy of notice is the social effectiveness index whose purpose is to strengthen CSR culture within BB and expand employee involvement in social and voluntary causes. This index expanded the number of employees registered for exercising voluntary activities, encouraged training on the subject and led to increased participation in local committees that contribute to community development.

Financial education | BB also has a partnership with the Brazilian Banks Federation (FEBRABAN) in which other banks participate, with the Meu Bolso em Dia (financial education) project, a website with texts, applications, articles and invitations to live activities in financial education. Banco do Brasil trains volunteer employees to act as facilitators in the Saúde Financeira Não Tem Preço! (Financial Health Comes First) workshop. The fruit of a partnership between Banco do Brasil, FBB and Instituto Cooperforte, the purpose of the workshops is to assist customers and society with day-to-day financial matters and to show the importance of financial planning and the conscientious use of credit.

In partnership with Brasilprev, which develops the Projetos de Vida na Ponta do Lápis (PVPL) program, students at the Trevisan Business School gave lectures in schools and universities in São Paulo with a view to teaching this audience how to evaluate interest rates and to not spend more than they earn, including dealing with credit installments that appear small to begin with, but which later consume their salaries. In 2013 the bank approached the youth audience by launching a game, Desafio Espacial (Space Challenge), available for download on Google Play and in the App Store. Intended for the 16-21-age group, the central theme of the game is entrepreneurship, since it deals with preparation for entering the labor market, and provides guidance on conscientious consumption of credit in this phase of life.

Voluntary Work

In 2013, through BB Voluntários project, in partnership with FBB, the bank selected 52 initiatives designed to generate jobs and income, education and environmental care, which received transfers of R$3.3 million. It also supported 205 initiatives by entities that engage in protecting, promoting and defending the rights of Children and Adolescents, with a record transfer of over R$17.5 million in tax incentive funds through the Children and Adolescents Fund (Fundo da Infância e da Adolescência – FIA) – and increase of 169.2% over the previous year. Between 2003 and 2013, the amount transferred to projects sponsored by the voluntary work project, Voluntários BB, exceeded R$56.0 million.

To encourage mobilization within this scope, BB launched the Volunteer Work Portal ( a platform similar to the social networks that enables interaction among users, such as adding contacts, publishing photos, videos and results. The volunteer can advertise the entity in which they participate and the volunteer actions it supports, invite others to take part in the initiative or, if they want to help but don’t know how to, find an opportunity to take part anywhere in Brazil, based on actions shared by their colleagues or by BB. Currently, over 12,000 employees are registered on this portal.

With the Instituto Cooperforte the bank also formalized a partnership to support the Voluntários BB Project in May 2013. The Technical and Financial Cooperation Agreement states that the Institute will channel up to R$1 million annually to projects submitted by BB’s employee volunteers, both those in active service and retirees, where the focus is on social and productive inclusion of persons with disabilities. In 2013, 16 projects were selected, totaling R$931,000.

Programa for Social Inclusion and Transformation by Donating Computers | Since 2004 Banco do Brasil sends its decomissioned computers to entities with a social purpose, contributing to and promoting digital inclusion, citizenship and better living and working conditions for needy populations. In 2013, 20,121 computers were donated, and since the program began, more than 71,500 computers have been delivered.

Mitigating the effects of disasters | Banco do Brasil has adopted, since 2008, actions and steps that provide emergency support to employees, customers and communities affected by natural disasters. The year 2013 saw initiatives in support of the states of Espírito Santo and Minas Gerais, on account of the torrential rainfall in those regions. Among the measures adopted by the bank to helping disaster victims the highlights were:

Technical Cooperation Agreement with the BNDES – Social Fund | Banco do Brasil and the BNDES approved within their Technical Cooperation Agreement R$9.1 million earmarked for projects that support sustainable manufacturing activities and the generation of jobs and income using non-reimbursable resources from the Social Fund.

Donations | In 2013, BB employees and customers donated over R$668,000.00, 469,000 tons of foodstuffs and 1.3 million items (clothes, medications, school and hygiene materials, among others) to various entities throughout Brazil. The bank recognizes and values this solidarity, and the branches are awarded points according to their involvement in this field.

Fundação Banco do Brasil


In 2013, Fundação Banco do Brasil directed R$136.2 million in social investments in sustainable development actions both in urban and country areas on 5 strategic fronts: water, agro-ecology, agribusiness, solid waste and education. R$123.4 million of own resources and R$12.8 million in third-party resources were invested in favor of socialy vulnerable communities in 635 Brazilian municipalities and fostered social and productive inclusion using social technologies.


Social investments to generate income amounted to R$117.9 million – of which R$105.1 million of the bank’s own funds and R$12.8 million raised from partners working in synergy. Around 200,000 people were benefited from the programs or actions of FBB, especially smallholding farmers, those settled under the agrarian reform program and collectors of recyclable materials in every region of Brazil, who found the opportunity to work and generate income. At the close of 2013, social investments in the field of education stood at R$16.4 million in structured training programs for young people and adults, in disseminating Brazilian culture and in digital inclusion activities.

2013 saw the 7 th edition of the Fundação Banco do Brasil Social Technology Award. There were 1,011 submissions from all over Brazil, of which 192 were identified and certified as social technologies and were incorporated into the Social Technology Bank, which makes available tried and tested methodologies as a solution for the most diverse range of social problems in the fields of healthcare, education, income generation, housing, water, the environment, food and energy. Besides the material for disclosing the finalists in the social technologies, in all more than R$800,000.00 were channeled to strengthening the initiatives in favor of social transformation.

The Fundação Banco do Brasil Social Technology Award 2013 was part of an institutional partnership with KPMG Auditores Independentes, the United Nations Organization for Education, Science and Culture (Unesco) and the BNDES, with sponsorship by Petrobras. The 7 editions of the award have seen over R$3 million invested in social technologies.

To amplify the transformation potential of the social technologies, FBB has continued the work of translating the initiatives contained in the Social Technologies Bank to English, French and Spanish. This began in 2012, following the agreement for disseminating social technologies in developing countries between FBB, Unesco and the Brazilian Cooperation Agency (ABC) of the Ministry of Foreign Affairs. At the close of 2013, the Social Technology Bank (BTS) held 696 active Social Technologies that can be accessed via the internet at

Água para Todos Program | In partnership with Banco do Brasil, FBB signed a commitment to assist the Federal Government in the process for making access to water universal in the Brazilian semi-arid region. The goal of the program, which comprises the Brasil Sem Miséria Plan, a program to eradicate poverty, is to construct 750,000 sheet cisterns by 2014, and FBB is tasked with building 80,000 units over this period. The sheet cistern was a finalist in the Fundação Banco do Brasil Social Technology Award in 2001, and has a storage capacity of up to 16,000 liters of rain water, sufficient for the consumption of a family of 5, on average, for a period of up to 8 months. At the close of 2013, 70,266 units had already been handed over to the population. Of this total, 39,564 were constructed last year alone. The program involved 130 municipalities in 9 states of the Brazilian semi-arid region. Since 2012, the program has disbursed R$158 million – R$83 million referring to 2013.

Contributions to Fundação Banco do Brasil by Source (R$ thousand) 2011 2012 2013
Banco do Brasil      
Regular Contributions 42,527.1 38,289.3 55,935.2
Special Contributions Cisterns (1) 0.0 0.0 50,591.0
Special Contributions Água Brasil Program 4,000.0 2,000.0 2,184.0
Products with Socioenvironmental Attributes      
Brasilcap 1,362.0 1,984.6 5,773.8
Pacote PF Bônus Ambiental (program of up to 10 interest-free days on individual overdrafts) 3,022.7 8,028.6 6,764.5
BB Ref. DI Social 50 (CDI rate-linked investment fund with underlying investments in social programs) 843.6 741.5 598.3
BB Ações ISE Jovem (an equities fund that tracks corporate sustainability index-linked shares) 63.7 83.9 96.8
BB Mult. Bal. LP Jovem (fund for young investors engaged in socioenvironmental issues) 5.4 7.4 4.1
FENABB (National Federation of Banco do Brasil Athletic Associations)   
Insurance – Estipulância FENABB (where the FENABB represents the policyholders in dealings with the insurer) 18,381.0 19,673.0 23,331.0
Total 70,205.5 70,808.3 145,278.6

(1) Contribution intended for the construction of 20,000 sheet cisterns in the semi-arid region, in accordance with the agreement with FBB.


Digital Inclusion | Since 2004, the FBB Digital Inclusion Program has fostered access to information technologies in communities without internet access, computers and software tools. In addition to the Digital Stations where young people and adults can access public electronic services offered by municipal, state and federal governs, as well as training courses that help them enter the job market, the program provides Metarecycling Stations, technical training spaces especially for young people, for reconditioning computers and recycling electrical and electronic waste. In 2013, reconditioned equipment and material for visual standardization was delivered to the 475 Digital Stations installed throughout Brazil. This was a joint initiative with Regional Mobilization Stations consisting of social movement, cultural and economic solidarity networks. During the year, the social investment was around R$1.72 million.

AABB Comunidade | FBB, together with the FENABB, invests in educational practices by offering educational support for communities through the AABB Comunidade program, which in 2013 attended to approximately 47,000 children and adolescents enrolled in public schools that participated in the supplementary educational actions in 323 municipalities across Brazil.



Banco do Brasil is the financial agent of the National Treasury, looking after the Government’s sole account and in charge of transferring funds to other components of the Federation. Additionally, BB provides specific solutions for Brazilian states and municipalities. In this sense, the bank acts as a partner in developing public policies, social businesses and in Brazil’s social and economic growth, enabling public management to balance the demands of society with the financial resources available.

The diversity and extent of the Brazilian territory, in addition to the increasing sophistication of the demands from public entities, require a qualified approach to serving the more than 5,000 Brazilian municipalities, as well as the states and the Federal District. Banco do Brasil attends to this audience through its nationwide branch network, especially the Public Sector branches and their specialist structures located in every capital city. In 2013 this specialized service covered 616 cities.

The need for infrastructure investments detected in Brazil in 2013 led to a significant increase in transactions with states and municipalities, which amounted to R$15.3 billion. Investments took place in a variety of areas, such as sanitation, urban mobility, transport, security, healthcare, tourism and disaster prevention.

At the Federal Government level, including Ministries and supervisory and control bodies, the business relationship is handled through a personalized service based on transparency and ethics, by specialist employees equipped with an extensive overview of the administrative organization and the activities pursued, with the aim of developing customized solutions and support for making public policies a reality.


As financial agent for the Brazilian Treasury, Banco do Brasil provides services involving financial administration, receipt of funds in the Federal Government’s sole account and the transfer of funds to other entities of the Federation. The highlights of its operations with other entities include the social businesses, funding and programs for investment in specific areas, tax collection, on-lending of funds and payment of salaries, scholarships, benefits and restitutions, enabling the government’s funds to reach the ultimate beneficiary, its citizens.

It also made an important contribution to the execution of the Federal Government’s public policies in the field of housing, with a significant participation in the PMCMV program in all regions of Brazil (read more). In the field of healthcare, Banco do Brasil participated actively in implementing the Mais Médicos Program by opening 5,800 accounts and handling the payment of allowances to the foreign doctors that were hired.

BB is also active in the drafting of public policies intended for agribusiness, especially by putting forward suggestions for drawing up Smallholding and Large-Scale Agriculture Crop Plans, when the directives and budget arrangements to support farming activities are discussed and evaluated. The focus is on closing business intended to generate sustainable results, both by executing federal programs and by developing solutions intended to simplify the transactions and the services that attend to the agribusiness segment.


Permanent Working Group on Local Production Arrangements (GTP APL): instituted by Interministerial Ordinance No. 200, dated August 2, 2004, the GTP APL is coordinated by the Ministry for Development Industry and Foreign Trade and consists of 33 governmental and non-governmental institutions. It draws up and proposes the overall directives for a coordinated approach to supporting Local Production Arrangements throughout Brazil.

Minha Casa Minha Vida (Real Estate Lending) Program (PMCMV): operating since 2009 as a partner of the Federal Government in the PMCMV Program, Banco do Brasil is strengthening its initiatives within the scope of sustainable development by identifying solutions that supplement the mandatory PMCMV actions. In 2013, the bank developed a new sustainable development operating model where priority is given to integrating its wide range of actions.

Sinapse Ações Complementares – PMCMV (supplementary actions): rolled out in December 2013, its purpose is to train BB’s employees regarding sustainable development actions in projects contracted with the bank within the PMCMV program. The training aims to show how BB operates, based on the mandatory actions already built in to the project, by making available information about the PMCMV, guidelines on how to deal with the beneficiary public and the drawing up of sustainable development action plans.

National Solid Waste Policy (PNRS): Banco do Brasil has contributed to implementing the PNRS by participating in inter-institutional forums and supporting collectors’ cooperatives. In 2013 it took part in structuring the Cataforte III Project, which included the Banco do Brasil, FBB and several federal government entities. BB is a member of the Management and Technical Committees of Cataforte III. Last year also saw the launch of the Cataforte – Sustainable Business in Solidarity Networks Program, with plans for investments of approximately R$200 million in recyclable material collectors’ projects, so as to include the cooperatives in the recycling market and add value to the solid waste chain. A tender notice was issued to select networks of recyclable material collectors nationwide for access to the program’s resources. This third phase of the Cataforte program intends to engage with 35 networks, 250 solidarity projects and over 10,000 collectors.

Department of Women’s Policies of the Presidency of the Republic: BB is a member of the Coordination and Monitoring Committee of the National Plan for Women’s Policies (PNPM). Bearing in mind the transverse nature of the actions contained in the Plan, Banco do Brasil has committed to 26 actions involving15 fronts and 5 themes. In 2013 the bank participated in the organizing committee of the Rural Women that Produce a Sustainable Brazil Award, which recognizes the progress and the experiments of production groups and organizations consisting of rural women in Brazil’s sustainable development. Thirty groups and production organization will receive trophies, and the 10 highest-scoring experiments will receive R$20,000.

Shareholders and Investors

Disclosure of relevant information about the bank and its results is both transparent and timely. The bank constantly exchanges experiences with analysts, rating agencies, shareholders, investors and capital market regulatory and supervisory bodies. Participating in and organizing meetings, conferences and various events with these stakeholders boosts this relationship, and includes the participation of executive officers when BB deems it necessary to clarify specific subjects. Furthermore, a communication channel on the Investor Relations site or via e-mail receives requests for information, which are processed within a maximum of 48 hours.

BB publishes its Reference Form and Annual Report, in addition to all documents concerning the disclosure of results, such as Management’s Discussion and Analysis (MD&A) and the Financial Statements. These publications are regularly updated to avoid out-of-date information. Market suggestions are mapped and put in place whenever possible. The IR site contains an extensive library of documents, information about governance and sustainability, ratings, aspects of the bank’s risk management and the events agenda.




The relationship with the press is handled by a team specializing in press advisory, with spokespersons trained in dealing in an ethical and transparent manner with the demands from the media in Brazil and worldwide, interested in the performance and operations of Banco do Brasil.

During the year, 3,400 requests from journalists were dealt with. References to the bank are monitored on a daily basis by the press relations team, which tracks 25 of the major communication vehicles so as to identify positioning opportunities, primarily in situations of crises affecting the bank’s image. Once again BB was market leader among Brazilian banks in terms of positive exposure in the press, according to an audit carried out by the company CDN. A significant portion of this good result in spontaneous media is due to: the IPO of BB Seguridade, the CCBB and credit lines for sectors involved in infrastructure.

In 2013, Banco do Brasil was the headline Brazilian financial institution on the agenda of international press journalists. Around 75% of the exposure obtained was evaluated as positive, according to the CDN audit, 17% ahead of the second-placed bank in the Brazilian banking market. The survey estimates the monetary return from spontaneous media at R$1.9 billion. Based on the same audit, positive exposure in the Brazilian printed media was 83%, with 234 articles in newspapers and magazines and 129 positive headlines for the bank’s institutional image in Brazil’s major dailies.

During this period, BB’s press office was recognized, for the third consecutive time, with the Financial Sector category Award for Companies that Best Communicate with Journalists – it was the only press office in the sector recognized in the three editions of the award since 2011. BB’s press office also received the 2013 Aberje Award in the Minas and Mid-West region.



Banco do Brasil enjoys close relations with the other institutions in the financial sector, in accordance with the principles of ethics and civility. This interaction extends beyond exchanging relevant information and experiences with the market, and also covers the sharing of resources and logistics and technology solutions and, in some cases, the creation of partnerships to launch products and services.

One of the manners in which BB engages in this interaction is via sectorial entities and participations in forums and groups, so as to suggest changes and improvements that enhance financial sector efficiency. Representation in associations and public entities is the domain of the bank’s executive officers and employees, whose activities adhere to and supplement the purposes of the respective entities. There are no time constraints on these participations by the bank.

In these entities, the bank participates in collegiate bodies such as boards of directors, executive boards, senior councils, deliberative and consultative committees, fiscal committees, technical commissions and committees, sectorial chambers, discussion and working groups and as ordinary members.

Within the scope of socioenvironmental responsibility, BB joins with its competitors against slave-like labor or degrading working conditions, proposing actions that sharply reduce the risk of such occurrences in its value chain. To do so it participates in the initiatives led by FEBRABAN, involving both the business and socioenvironmental responsibility.

BB is also part, together with other financial institutions, of the Thematic Chamber on Energy and Climate Change (CTClima), the Thematic Chamber on Sustainable Finance (CTFin) and the CEBDS. The purpose of this initiative is to integrate principles and practices that encourage sustainable development within the business context.

External Ombudsman

GRIG4-57 G4-58

BB’s Ombudsman is the vehicle for mediating and resolving conflicts. This structure reflects best market practices, such as respect for consumer rights and the constant quest to enhance and improve its relationships with the various stakeholders. The role of the Ombudsman is also to encourage improvements in processes, products, services and relationship channels, based on customers’ perceptions of the bank.

The area is in constant contact with the major consumer protection entities and with regulatory and supervisory entities to dialog, improve positioning, apply shared actions and strengthen the ombudsman culture and respect for consumers.

In 2103 BB’s Ombudsman received 59,351 complaints, including direct notifications and those intermediated by external entities (the Central Bank, consumer protection entities and others), and which represented an increase of 22% over the previous year. BB’s customer base also grew by 4.8%, representing 2,824,000 new customers. Among the results for the year, the average response time was 12 calendar days, below the legally required limit of 15 days.

The bank also stood out in relation to the banking sector, with the best performance in Consumer Complaint Indicators of consumer protection agencies nationwide. Complaints were down by 3.8% over the previous year, while financial institutions in general registered an increase of 7.7%. BB also advanced in terms of the percentage of resolved cases, with a 1.7 p.p. improvement in relation to 2012.

For further information about the bank’s Ombudsman access

Complaints Resolved
by the Ombudsman
2011 2012 2013
Volume of Complaints Annual Ratio (1) Volume of Complaints Annual Ratio (1) Volume of Complaints Annual Ratio (1)
Direct Complaints 18,850 33.66 16,475 28.14 18,869 30.74
Central Bank 15,599 27.85 18,220 31.12 26,813 43.69
Consumer Protection Entities (Procons) 11,446 20.44 13,828 23.62 13,092 21.33

(1) Number of complaints divided by the number of customers, multiplied by 100.000 equals the number of complaints for every group of 100,000 customers.

The Environment

Água Brasil (Brazil Water Program)


Transversely related to the Agenda 21, the Água Brasil Program is an alliance between the Brazilian Water Agency (ANA), FBB and WWF Brasil, and its focus is on the development, together with society, of sustainable means of production in the countryside. Since its creation, the Água Brasil Program has invested approximately R$17 million.

With a four-front approach – Socioenvironmental Projects, Risk Mitigation, Sustainable Businesses and Communication and Engagement – the program seeks to: raise awareness about environmental conservation, responsible consumption and the importance of treating urban solid waste; encouraging the adoption of sustainable practices in farming; and promoting the conservation of water resources in 14 micro water basins in the Amazon, Caatinga, Cerrado, Atlantic Forest and Pampa biomes. To find out more about the initiatives developed on each front, access the program’s channels on the internet. The blog monitors the facts and events in the locations served and the local and nationwide engagement actions, as well as providing access to day-to-day news about the initiative. The hotsite, in turn, consists of a detailed combination of information about the program, its structure, its partners and the activities engaged in on each front.



The actions pursued in 2013 contributed to advancing the theme of sustainability and environmental conservation within the communities involved and resulted in important recognitions for the program.

In 2013, the initiative signed the Collective Labor Agreement (ACT) in Caxias do Sul (RS), together with the local government and the University of Caxias do Sul (UCS), to implement educational actions regarding responsible consumption and selective collection, and to improve the production capacity and infrastructure of the separation sheds. The actions include the Socioenvironmental Projects front – Sustainable Cities, Conscientious Consumption and Recycling. The intention is to directly benefit the city’s seven recycling associations.

In Planaltina (DF), the Produtor de Água no Pipiripau Project teamed up with the Água Brasil Program to hold a Field Day called Brasília: Conserving and Producing. The idea of the event was to raise awareness among smallholders about conserving the region’s water resources. The project has already invested more than R$40 million in recuperating the Pipiripau river basin by means of an Environmental Services Payment (PSA) System by which the prefecture remunerates local famers that adopt conservation practices. Payments are made using the Banco do Brasil Benefits Card, which is accepted at any of BB’s ATMs and in all commercial establishments that take debit cards. The system currently has 50 participants registered.

This PSA mechanism has also been implemented in Campo Grande (MS) under the Manancial Vivo (water source protection) Program. Supported by the Água Brasil Program, this initiative is working to conserve the water basin of the Guaribora river, responsible for 50% of the public water supply in the region. In 2013, the prefecture made the first payments to rural producers who adopted practices to reduce the negative impacts on the local ecosystem to a minimum.

Supported by FBB, the Rio São Bartolomeu Vivo Project promoted community actions during the year involving the planting of seedlings, conservation of water sources and the restoration of the forestry ecology of the São Bartolomeu river, one of the most important for the Federal District region and the surrounding cities.

The UNO chose the Água Brasil Program as part of the initial group of ten global initiatives that were highlighted on the new portal for sharing corporate experiments in climate and energy. The portal was rolled out during the NYC Climate Week 2013 event in New York.

The initiative was also presented during the panel on Socioenvironmental Responsibility at the IV International Seminar on Public Health Engineering, organized by National Health Foundation (Funasa) and also received acknowledgement at the Best of the Year Awards of the O ECO newspaper in the city of Lençóis Paulista (SP). During the awards ceremony, the partners in the program received the Socioenvironmental Responsibility trophy for their work in the micro hydrographic basin of the Lençóis River and for having adopted sustainable farming practices.



  • Production and delivery of 7 socioenvironmental diagnoses carried out in 5 Brazilian biomes and in 6 hydrographic regions out of a total of 12 on Brazilian territory;
  • Implementation of FBB Social Technologies, such as interventions in access to water within the communities: 110 large rural area cisterns, 120 domestic use cisterns, 7 seed banks, 420 biodigester septic tanks and 200 mini reservoirs (barraginhas);
  • Evaluation of the sustainability and formulation of mitigation measures for the water footprint in 7 hydrographic basins of the Água Brasil Program;
  • Approval of 22 PSA contracts in the Pipiripau (DF) basin;
  • Installation of Units to demonstrate different methods of forest restoration, planting of seedlings and soil conservation, and the definition of environmental indicators (soil and water) for evaluating different stewardship methods;
  • Implementation of Unit to demonstrate the recovery of gazing lands in sandy soil and a one to demonstrate a forest pasture system in the Guariroba river micro basin;
  • Holding of the 1st Workshop on Water Footprints in Brazilian Hydrographic Basins under the Água Brasil Program, by the Foundation for Further Research and Industrial Enhancement (FIPAI) in São Carlos (SP);
  • Workshop on Good Farming Practices, Forest Recuperation and Economic Instruments;
  • Commencement of the Project for Large-scale Restoration in the Lençóis river basin, in an area of approximately 38,000 hectares. The environmental and economic management instruments used in the project are the Verified Carbon Standard (VCS) and the Low Carbon Agriculture (ABC) Program;
  • Socioenvironmental Highlight – Best of the Year Award, Lençóis Paulista (SP): Socioenvironmental Responsibility Trophy for the role of the Água Brasil Program in the micro basin of the Lençóis river and acknowledgement for having adopted good farming practices in the sugarcane sector.

Urban Environment

  • Calculation of the Ecological Footprint in Natal (RN) and in the State of Acre;
  • Launch of Opinion Polls in partnership with the Brazilian Public Opinion and Statistics Institute (IBOPE), unparalleled in Brazil and in 5 cities where the Água Brasil Program operates: Caxias do Sul (RS), Rio Branco (AC), Pirenópolis (GO), Natal (RN) and Belo Horizonte (MG) – in interviews with 2,002 Brazilians, the consumption and waste disposal habits of the Brazilian population were verified, together with their degree of knowledge about the National Solid Waste Plan;
  • Provision of organizational and economic advisory services for partner collector/recycler cooperatives of the Água Brasil Program in the five cities participating in the program;
  • Participation in the 1st Brazilian Seminar on Integrated Waste Management with the Prefecture of Natal, the Cooperative of Recyclable Material Collectors (Cocamar) and the Recycling Cooperative of Santo André (Coopcicla);
  • Public Policies: Água Brasil hand-in-hand with the PNRS – Municipal Law No. 714/2012 of Pirenópolis, approved and sanctioned on September 25, 2012, which institutes the local Municipal Solid Waste Policy;
  • Formalization of the CATAPIRI association in Pirenópolis – the path to abandoning the landfill and recouping dignity and social inclusion;
  • Permanent monitoring and inclusion of collectors: training and formation of the Local Support Committee for the actions of the Água Brasil Program – Consumption and Recycling, with the inclusion of the collectors.

Risk Mitigation

  • Public disclosure of the BB’s Sustainability Directives for Credit – Civil Construction and Mining, and the production in chart form of the BB’s Sustainability Directives for Credit – available on the Institution’s portal;
  • Conclusion of the academic study: Public Policies for the Financial Sector that foster the Conservation of Natural Capital in the Agriculture and Animal Husbandry Sector;
  • Holding of the forum with environmental specialists in the Oil & Gas and Transport sectors to discuss the BB’s Sustainability Directives for Credit;
  • Holding of the Stakeholders Panel – the BB’s Sustainability Directives for Credit: Oil & Gas and Transport sectors.

Sustainable Business

  • Case studies in the agribusiness chain – proposal for two studies with respective overview;
  • Forestry Stewardship in Native Forests – definition of the analysis method and the locations and items to be mapped, so as to enable the stewardship to interact with the Socioenvironmental Projects front and the Amazon Program;
  • Holding of Workshops on the Carbon Credits Market.

Communication and Engagement

  • World Water Day 2013 – invitation to employees to send sustainability tips to the Água Brasil blog and compete for prizes. Illuminating head office buildings I and III and the CCBB have attracted press attention. On the Água Brasil hotsite (, an application called Aquaranking was made available to enable an understanding of how water is consumed and to reflect on the best ways of putting it to use;
  • World Environment Day – BB’s employees were invited to take part in a quiz about the Água Brasil Program with a chance to win prizes (a letter of credit for an electric bicycle, a waterproof digital camera and program backpack kits). For external stakeholders, a cultural contest was held on BB’s Facebook page, inviting web surfers to answer: What do you do to make every day Environment Day?
  • International Volunteer Service Day – nationwide actions like planting seedlings in the Cancã and Moinho river basins, and those of the Guariroba and Xapuri rivers. In all, 1,750 native seedlings were planted.

Find out more about the Água Brasil Program at and


For more than two decades the Banco do Brasil Eco-Efficiency Program has provided guidance for actions and initiatives aimed at reducing wastage of natural resources and the correct disposal of recyclable solid waste. Compliance with the established directives is assured by instruments for monitoring the environmental indicators. The outcome is the reduction in the consumption of natural resources and implementation of selective collection, where the recyclable solid waste is forwarded to cooperatives/associations of collectors.

These initiatives abide by the socioenvironmental responsibility principles enshrined in the corporate strategy, apply to all premises and are consolidated under the Working Agreement (BB and ATB Synergy), the evaluation model that measures the performance management of the premises in relation to the established goals and impacts employees’ variable remuneration under the statutory profit sharing (PLR) payment.


To enhance the management of eco-efficiency indicators (reduction/offset of emissions, energy consumption, paper consumption, use of renewable energy, waste generation and water consumption). See how BB is facing up to this challenge clicking here.

To be entitled to the PLR, a minimum score is required in which there is a specific environmental performance indicator referred to as IE Pegada (Eco-efficiency Index – Ecological Footprint). By complying with this indicator, the units receive additional points that are added to their the performance scoreboard.

The IE Pegada program is closely related with BB Eco-Efficiency project, a strategy whose purpose is to enhance processes that result in gains in efficiency and productivity, in addition to reducing the environmental impact of the operations. It is composed of five sub-items (water consumption, energy, toner, paper and records of selective collection) and is aligned with the best corporate environmental management practices validated by the Dow Jones Sustainability Index (DJSI), by the Corporate Sustainability Index (ISE) of BM&FBovespa and by ISO 14001. The target stipulated for the IE Pegada is a reduction of 2% in each semester.

Among the initiatives that took place in 2013, worthy of note was the ISO 14001 certification process currently on-going for the Tancredo Neves and Green Towers Buildings and the Central Technology Complex, all of them located in Brasilia. The process for obtaining this certification involves not only the implementation of the Environmental Management System (SGA), but also actions designed to raise employee awareness through training courses, the launch of a leaflet with good IT practices and the capture of rain water for use in flush toilets. The Altino Arantes Building, located in São Paulo (SP), had already been certified to this international standard since 2007.


As part of the Eco-Efficiency Program BB maintains a Program for the Rational Use of Water (Purágua), through which it carries out awareness campaigns in favor of conscientious use and monitoring of internal consumption.

During the year, Banco do Brasil worked to enhance the Water Management Panel. Up until 2012, only consumption information referring to the administration buildings in Brasilia was disclosed, equivalent to 8% of the bank’s total consumption. Beginning this year, BB now makes available information on the total water consumption on its premises. This volume was 2,371,408 m3 in 2013, against 2,853,212 m3 consumed the previous year. There was a reduction of 16.8% in the total consumption, in spite of the vegetative growth of the network, which meant savings of R$4.4 million, bearing in mind the higher tariffs in the period. Among the initiatives that contributed to this result, the highlights were actions for guidance on efficient use and the establishment of an average daily use of 50 liters per person.

Water consumption in the head office buildings (m³)
2011     254,549
2012     243,570
2013 (1)     209,252

(1) Includes the head office buildings (I, II, III and IV), the Central Technology Complex (CCT) and the Tancredo Neves Building, all located in Brasilia.


In 2013 the General Management of Banco do Brasil in Brasilia began the process of moving to new administration head office. Besides the need for space and infrastructure to house the employees of BB’s Administration Center, the move was also in the quest for operating efficiency and best sustainability practices.

The new head office building has a process involving treatment of rain water, rational use of natural resources, monitoring of electricity consumption, taking advantage of natural lighting, a selective and recycled materials collection system, in addition to a bicycle park and parking spaces for cars with low pollution emissions, among other aspects that meet the requirements for achieving the Leadership in Energy and Environment Design (LEED) seal awarded by the United States Green Building Council.

In comparison with the previous year, in 2013 Banco do Brasil registered a reduction of 10.1% in electrical energy consumption, resulting in savings of R$30.8 million. This result was made possible because of the tariff reductions implemented by the government and the bank’s measures, such as energy efficiency management actions, primarily the definition of the Energy Efficiency and Energy Diagnosis Managers. The former focuses on the activities of the logistics centers, while the latter identifies premises where consumption is more critical, as well as opportunities for improvements in energy usage. On-going actions are monitored using indicators such as tariff Reclassification of the premises, Reductions in consumption at premises exceeding 14 kWh/m², Reduction of consumption among the bank’s 100 main consumers and the Centralization of payments to the utility companies.

The bank is also working to adjust the Energy Panel system, in order to improve electrical energy management, by issuing fortnightly reports containing important information for taking decisions. The initiative will enable centralized and automated payment of the energy bills of the premises, avoiding delays and payment of penalties.


Other initiatives already implemented have afforded reductions in energy consumption and the mitigation of carbon emissions, leading to the dissemination of the concept of sustainability among the employees, such as the use of collaborative and communication technologies (videoconferences, virtual meetings and e-mail), installation of a solar energy kiosk in Salvador (BA), Procel Edifica class A energy-efficiency labeling in the envelopment parameter of Head Office Building IV in Brasilia, as well as the construction of the BB-Caixa Digital City Datacenter Complex whose buildings were designed for optimal use of energy and to rationalize the demand for refrigeration.

The energy intensity rate used by Banco do Brasil is referred to as specific energy consumption and is determined by the ratio of energy consumption (in kWh) to the respective area of the premises involved – the value ascertained was 14 kWh/m², valid for the year 2013. Determining this indicator took into account the consumption values registered on the bank’s corporate system in recent years, in addition to surveys carried out with several large financial institutions. The intensity rate is being used for the electrical energy input referring to the energy consumed within the bank.

Total Energy Consumption (TJoule) (1)
2011     2,307
2012     2,830
2013     2,545

(1) The electricity consumption management system at Banco do Brasil is being enhanced, so the data may change with time.

Consumption of Diesel Oil (liters) 2011 2012 2013
Diesel Oil 438,237 641,312 368,931
S10 Diesel Oil - - 473,544
Total 438,237 641,312 842,476


The reduction in the consumption of materials is a constant concern at Banco do Brasil, which invests in technology and adopts practices for contracting with suppliers and purchasing materials that have environmental certification.

When purchasing microcomputers, the bank recommends that suppliers adhere to the Restriction of Hazardous Substances Directive – Directive 2002/95/EC (RoHS) of the European Parliament and the Council of Europe, and requires them to develop policies for recycling and disposal of electronic material in accordance with the Waste Electrical and Electronic Equipment – Directive 2002/96/EC (WEEE).


The technical specifications and the invitations to tender for the purchase of furniture require wood bearing the Custody Chain Certification issued by the Brazilian Forestry Certification Program (Cerflor), by the Forest Stewardship Council (FSC) or a similar certification issued by a nationally or internationally recognized entity.

The bank only enters into contracts with property cleaning and conservation companies that undertake selective collection, in the case of premises served by BB’s Selective Collection Program. In addition, it determines that no-break equipment and batteries be forwarded for recycling, in accordance with Resolution No. 401 of the National Council for the Environment (Conama).

Furthermore, the bank stipulates, among other requirements, that the leasing of vehicles for work-related transportation take into account Brazilian-made vehicles that run on biofuel, and it is gradually substituting physical subscriptions to newspapers with electronic signatures, which contributes to reducing paper consumption.


(1) White and recycled A4 legal-size and letterhead.
(2) TAA envelopes, TAA rolls and boxes, envelopes, sundry files and cardboard boxes

Paper is the material most consumed by the bank. Therefore BB only purchases paper supplied with environmental certification by the FSC or Cerflor. Banco do Brasil also requires adaptation to Elemental Chlorine Free (EFC), so as to ensure that the bleaching process of the pulp to make paper contains no chlorine elements. To reduce consumption, subscriptions to newspapers and magazines are being replaced by on-line subscriptions.

In 2013, BB’s printing service, located in Rio de Janeiro, was awarded FSC certification, which was verified by the international entity Rainforest Alliance. This recognition is proof that the printing center has adapted its production process to the standards of the FSC custody chain (FSC-STD-40-004).

Banco do Brasil makes use of an electronic presentation service for registered collection slips issued by financial institutions. Launched in 2009, Débito Direto Autorizado (Authorized Direct Debit) (DDA) adds security and convenience to its other advantages. Since it was implemented it has accumulated more than 1.2 million electronic drawees, with over 211 million payment slips having been presented electronically. During this period, by avoiding the printing of payment slips BB’s DDA system has contributed to reducing the consumption of approximately 54,500 eucalyptus trees, 99.1 million liters of water and 4.9 million kW/h of energy, in addition to not pumping into the atmosphere 15,800 tons of CO2.

Selective Collection

Created in 2008, and expanded since then, BB’s Selective Collection Program manages the disposal of recyclable solid waste (paper, plastics, metal and glass) and sends this to cooperatives or associations of collectors or for public selective collection. In force in 668 premises, the program began an expansion plan to benefit around 1,900 premises in 21 units around Brazil. By 2016, it is expected to cover every municipality where BB is represented and where there is selective collection involving associations/ cooperatives of recyclable materials.

The proposed methodology involves the concept of reducing, reusing and recycling. On the one hand, awareness campaigns involving the internal public encourage conscientious consumption. On the other, possible waste products are donated to collectors’ associations and cooperatives which forward it for recycling or reuse. The participating entities must meet the legal provisions of Decree No. 5,940/2006.

Waste from BB's Selective Collection Program (1) Volume in tons
Paper 20,161.73
Plastics 31.62
Metal 3.38
Glass 0.92
Total 20,197.84

(1) Disposal method: recyclable, non-hazardous solid waste is sent to cooperatives/associations of recyclable materials collectors duly registered in compliance with Decree No. 5,940/06.

Since 2009 the Toner Cartridge Reconditioning Program (Prorec) fosters the reuse of plastic materials and the environmentally correct disposal of empty cartridges and toners. The program also prioritizes the use of reconditioned black-and-white cartridges in laser printers used for printing corporate documents and checks. Since 2012, reconditioning services have been required in tenders for contracting suppliers and service providers. GRIG4-EN1


Cartridge and Toner Reconditioning Program (Prorec) 2011 2012 2013
Total Consumed (1) 109,229 103,263 106,371
Volume Reconditioned 103,801 99,651 102,867
Percentage Reconditioned (2) 95.0 96.5 96.7

(1) The percentage ratio shown is the result of comparing the consumption of reconditioned toner cartridges and the total toner cartridges consumed in the period.
(2) Up to 2008, BB consumption of (original) color toner cartridges was negligible in relation to the total toner cartridges consumed in the period, for which reason this figure has not been presented.

Climate Change


Aware of the relevance and urgency of climate change issues, Banco do Brasil is promoting this theme in the private sector and is adopting internal measures to enhance its processes in order to reduce greenhouse gas (GHG) emissions and to contribute to the adaptation by communities in vulnerable climatic conditions. BB is committed to transitioning to a low-carbon economy and has taken a leading role on this issue.


In addition to having been considered in the 2013-2017 scenario studies drawn up, climate change issues have received specific attention in BB 2013-2015 Agenda 21: (i) revitalize the carbon credits strategy and increase environmental assets; (ii) enhance, develop or acquire a model for identifying and evaluating the risks and/or opportunities regarding climate change for the bank’s main areas of operations; and (iii) make use of/adapt the results of the models for evaluating climate change-related risks and opportunities developed within the scope of financing for the bank’s own investments and those of third parties. These actions are not accounted for in this report, but are considered relevant to the bank, for which reason they are implemented in managing it.

Since 2006 and as one of the early movers in Brazil, the bank responds to the questionnaire of the Carbon Disclosure Project (CDP), a not-for-profit non-governmental organization that owns the world’s largest data bank on corporate management regarding the risk of climate change. Participating in the CDP goes hand in hand with the General Policies of Banco do Brasil that provide guidance and direction for actions involving socioenvironmental responsibility and climate change. The responses are publicly available and accessible on the site of the CDP (

As a member of the Steering Committee of Caring for Climate, of the United Nations Organization (UNO), Banco do Brasil took part in the parallel events to the Conference of the Parties on Climate Change – COP 19, held in Poland in November 2013, including as a speaker. On that occasion the bank highlighted its alignment with the UNO initiatives and the different actions on behalf of the issue.

BB is a founding member of the Businesses for Climate Program and the Brazilian GHG Protocol Program, both intended to cause reflection and propose actions against climate change. It is also part of the Carbon Efficient Index (ICO2) of the BM&FBovespa, an umbrella group for businesses with good corporate governance and transparent practices in regard to their GHG emissions. The performance indicator used by this group in this respect is the carbon intensity which relates the organization’s emissions to its gross revenues.

It is also a member of the Thematic Chamber on Climate Change (CTClima), an initiative coordinated by the Brazilian Business Council for Sustainable Development (CEBDS) with the aim of assisting businesses to adopt strategies for taking advantage of opportunities and keeping risks to a minimum so as to prepare them for a world with restrictions on GHG emissions. In 2013 the bank sponsored the Study on Adaptation and Vulnerability to Climate Change: the case of the Brazilian electrical energy sector, which evaluated the impact of changes in water availability in highly industrially developed regions, so as to disseminate knowledge internally, as well as tools for analyzing scenarios and managing risks and opportunities. The study was conducted by the company WayCarbon, in partnership with HBRnet, and with the support of specialists from the companies affiliated to the CEBDS and the coordination team of CTClima. The results showed the importance of incorporating climate issues on the agenda of the electrical energy sector, the urgency in getting to understand the sensitivity of the sector to these changes – and the adjacent risks and opportunities – and the need to urge the public and private sectors into new discussions, as well as advancing surveys and strategies for adapting to climate change.

Also within the scope of the CEBDS, and dovetailing with the objectives of the Água Brasil Program, BB is part of the Thematic Chamber on Water (CT Água). One of the main objectives of this forum is to improve the quality and availability of water to all users of Brazil’s water basins, by means of more efficient management of these areas and market mechanisms. The CT Água also plays the role of instructing, perfecting and universalizing the best practices and water resource management tools for the business sector.

The bank’s leading role on the issue of water can also be seen in two other important forums on which it has a seat. One of these is the CEO Water Mandate, coordinated by the UNO, which aims to build an international movement of companies committed to the cause of water, so as to help them develop and disclose policies and practices in this context. The second is the Brazil Section of the World Water Council, whose main challenges include a more proactive role for Brazilian governors on the World Water Council, with a positive influence on the entity’s agenda, and to create a discussion platform for diagnosing water resources policy and management in Brazil and worldwide.

The issue is debated in working groups charged with defining the Socioenvironmental Directives that guide the department in evaluating the risks and opportunities associated with environmental indicators, and in developing new products and services where the emphasis is on fighting climate change. In addition, this issue is reflected in the working agreement through the IE Pegada Program (Eco-efficiency Index – Ecological Footprint), which encourages and recognizes the responsible use of natural resources by employees. When granting financing, the bank abides by the Equator Principles, with special attention for Principle 2 regarding the monitoring of pollution prevention and mitigation measures (including atmospheric emissions) that contribute to climate change.

With the aim of reducing air and ground travel of employees in service, Banco do Brasil currently has 237 working audio and videoconferencing rooms located on premises in every unit of the federation, as well as on some overseas premises. This ideal, low-cost solution for small offices reduces business travel costs and enhances participation by employees who are far away. From the point of view of emissions, this item avoids the estimated emission of 1,500 tons of CO2e.

The Digital Image Compensation System (CDI), a process for digitalizing checks issued across Brazil, reduces the need to physically transport these documents and results in lower expenditures. Implemented in 2012, it has eliminated around 1,000 ground transport routes and 50 air routes, in addition to some trips made by boat in certain Brazilian regions. Thus BB has avoided emitting around 5,000 tons of CO2e.

Add to this the contributions from the conference rooms, the CDI and the Authorized Direct Debit system (described in the item Materials), the bank avoided around 8,000 tons of CO2e.

At events, the bank neutralized its emissions in all six results presentations organized in partnership with the Association of Capital Market Investment Analysts and Professionals (Apimec). The certificates were issued by the company Neutraliza Carbono, with full neutralization of emissions of 6,032 kg of CO2. Also neutralized were the 54,903 kg of CO2 at the World Volleyball League, and 197,380 kg of CO2 at international indoor soccer championships. Similarly, a project has been developed to offset the carbon emissions of the Circuito Banco do Brasil, which visited the cities of Salvador, Curitiba, Belo Horizonte, Rio de Janeiro, Brasília and São Paulo. The quantity of carbon emitted was calculated, and this was converted into the number of trees to be planted in 2014 to provide the proper environmental offset.

In August 2013, the prospects and opportunities for Banco do Brasil to operate in the carbon credits market were discussed at the 16th meeting of the Sustainability Forum, which brought together the bank’s executives and Brazilian and international specialists. The event was also attended by world-famous researchers like David Antonioli, CEO of the Verified Carbon Standard (VCS), Aloísio de Melo, general coordinator for the Environment and Climate Change of the Ministry of Finance and Fernando Malta, representative for the Brazilian Business Council on Sustainable Development (CEBDS).

CO2 Emissions Inventory
Scope Emission Source 2012 2013 (%) Variance
Scope 1 (1) Own Vehicle Fleet (liters) 5,831 tCO2e
(Ethanol – 621,000)
(Gasoline – 2.93 million)
(Diesel – 89,000)
5,284 tCO2e
(Ethanol – 632,000)
(Gasoline – 2.90 million)
(Diesel – 55,000)
Energy Generators (liters) 1,612 tCO2e (Diesel – 642,000) 2,020 tCO2e
(Diesel – 803,000)
Biomass 1,539 tCO2e 1,692 tCO2e 9.9
Scope 2 (2) Energy Acquired (kWh) 54,235 tCO2e
(794 million)
68,774 tCO2e
(714 million)
Scope 3 (3) Air Travel (tickets) 7,954 tCO2e
5,917 tCO2e (50,147) (25.6)

(1) The increase in fuel consumption by energy generators is due to the bank’s organizational growth, which increased its inventoried base, in addition to the adaptation of the systematic safety testing of the equipment which now takes place every six months in compliance with changes to the regulatory rules. The biomass source values take into account emissions prevented by substituting fossil fuel with renewable fuel.
(2) Banco do Brasil has been taking actions to optimize electrical energy consumption at all its units, and in 2013 it managed a reduction of around 10% in kWh; the positive variance in the volume of greenhouse gas (GHG) emissions shown in Scope 2 is due to the higher conversion factor of the National Interconnected System in relation to the same period of the previous year, on account of the constant use of thermoelectric power generators that are more pollutant and non-renewable energy sources.
(3) Banco do Brasil has encouraged the use of its 237 videoconference rooms that have been set up throughout Brazil. This measure will enable a gradual reduction in the number of air tickets and GHG emissions arising from this source.

Carbon Intensity of Banco do Brasil (GHG Emissions/gross revenue) 2011 2012 2013
Gross Revenue (R$000) 127,724,413 133,668,279 144,849,582
Revenue from Financial Intermediation (R$000) 102,849,000 104,525,000 113,997,000
Revenue from Services (R$000) 12,213,287 14,485,551 16,753,530
Fee Income (R$000) 6,028,289 6,585,614 6,546,984
Premiums Retained on Insurance, Pension Plans and Savings Bonds (R$000) 15,741,276 22,622,502 29,424,629
Variance in Technical Provisions Insurance, Pension Plans and Savings Bonds (R$000) (9,107,439) (14,550,388) (21,872,561)
GHG Emissions (tCO2e) 23,200 63,691 78,091
Scope 1 5,537 7,443 7,304
Scope 2 17,663 54,236 68,774
Carbon Intensity 0.00000018 0.00000048 0.00000054

Green IT

BB is part of the Green IT working group of the FEBRABAN Social Responsibility and Sustainability Committee, which discusses the proper disposal of electrical and electronic waste in accordance with Law No. 12,305, which instituted the PNRS. The bank is also a member of the Special Study Commission for Sustainable Procurement (CEE-277) of the Brazilian Technical Standards Association (ABNT), which defines the principles and standards for sustainable procurement.

The Green IT actions taken seek to promote the efficient use of resources while reducing waste to a minimum by employing information technology in eco-efficiency practices. As a result of these initiatives, there has been a noted reduction in energy consumption and carbon emissions.

Several initiatives already implemented have enabled reductions in energy consumption and the mitigation of carbon emissions, which helps disseminate the concept of sustainability. The highlight among these is the use in collaboration and communication technology (videoconferences, virtual meetings and e-mails), the installation of a solar powered kiosk in Salvador (BA) and the Procel Edifica class A energy-efficiency labeling in the envelopment parameter of Head Office Building IV in Brasília.


Another relevant initiative within the scope of Green IT is the construction of BB-Caixa Digital City Datacenter Complex whose buildings were designed for optimal use of energy and to rationalize the demand for refrigeration. They were installed using the concept of clean construction, with minimal losses, low waste and pre-molded construction. The soil permeability rate is 65%, 30% higher than the legal requirements. Non-polluting, the energy generators are equipped with noise suppressors and can run on biodiesel. In addition, the cover was designed to reduce the thermal load, which reduces energy consumption, and the facade is lined with structural laminates originating from managed forests.

With regard to the socioenvironmental criteria adopted in procuring IT products and services, the bank requires manufacturers of disk sub-systems to participate in and comply with the precepts of the Green Storage Initiative (GSI), while a series of items of equipment must comply with the RoHS Directive that restricts the use of certain toxic substances and heavy metals. In the case of monitors and equipment with huge energy demands, minimum levels of energy efficiency are required.

These advances in Green IT result in benefits in every dimension of sustainability. They contribute, for example, to improving the banks indicators on indices like the DJSI and the ISE. In recent years, notwithstanding the increased headcount, the bank has maintained the same average energy consumption per employee. The reduction in the number of air tickets issued avoids GHG emissions and keeps BB’s costs to a minimum.